Thanks AWC you got me thinking now from the one.com website it unclear i thought the company was ONE.COM WEBHOSTING LIMITED http://www.ukdata.com/creditreports/viewCompanyDetails.do?companyId=06236486&only-match=1 but i will admit i'm not sure :-| 823 SALISBURY HOUSE, 29 FINSBURY CIRCUS, LONDON, EC2M 5QQ i'll send them a dis****led letter and then make a claim i think, would just help if i had a authoritarian figure to address it to.

hmmm i probably picked the wrong place to post this. Ok, can anyone help me obtain the directors name for 'one.com webhosting' so i can begin my claim? or can i do it based on the information I have Registered Business Address and phone number. And can i ask them to produce all the legal documentation they hold on me also? under the data protection act? what am i required to do for that? Thanks

A year ago I opened a website really just experimenting, i'd previously done one then after a year when the renewal came I didn't bother. then out of the blue today I got this: __________________________________________________ Reminder date: 9/24/09 Reference: #########.co.uk Outstanding payment of order no. ######. As of 9/17/09, we have not received payment for the amount outstanding on your order. In order not to burden you with further costs, we ask that you pay the amount as soon as possible. We draw your attention to the fact that you may incur further costs if the amount is not paid by 10/2/09. Item description: Amount in GBP: Balance due for order GBP 19.32 Reminder charge (invoice number 3495426) GBP 10.00 ------------------------------------------------------------ New total balance due GBP 29.32 ================================================== I questioned this as I only intended to pay for 1 years use and no where on the site did it state this was a subscription service, rolling contract whatever. and i got this reply ================================================== Hello, Thank you for contacting One.com. As a promotion in UK, we are offering domain name registration/transfer and 3000MB web space absolutely free for the first year. So all you had to pay is a minimal setup fee of 9 GBP + VAT. However, for the renewal of your account, you need to settle the payment for the webspace and domain name. According to our records, you only confirmed the cancellation of your domain eazycad.co.uk on 9/24/09. The subscription ending date of your domain is on 9/23/09. We offer yearly subscriptions (12 months) which is automatically renewed for the next period unless we receive the cancellation request 35 days prior to subscription period ending. Since we have received your cancellation request later than this period, you are still obliged to pay the subscription fees for the current period. Please refer to our Terms of Business (1.6. Cancellation of subscriptions) for more information: http://www.one.com/en_US/terms-and-conditions Best Regards ================================================== Am I best to pay? Can I make a claim based on the fact the Terms were not clearly stated? I'm sure I've seen somewhere they have an obligation to clearly state it is a subscription, rolling contract service? and what of the additional £10 can i challenge that? I offered to pay what I initially paid for the website £9 which i thought would be fair but they refused Thanks for reading, any help is greatly appreciated!!

At the beginning of the month I got married, a gorgeous day and indeed a happy one. We went to all the banks we are with and changed the details. HSBC did this in 3 days. we were told our new cards would be with us shortly. But Alliance and Leicester seemed to stalled, 1 weeks passed and we went to the branch (a different one) they said they rang head office who hadn't received anything??? reassuringly they faxed the marriage certificate to head office and said the changes would be made before we went on honeymoon. another week passed and we went to the branch to cash cheques (to the sum of £1500 approx) The account hadn't been changed and we were informed if we tried to cash the cheques we would be charged £25 per cheque that bounced on the technicality the name wasn't correct on the system. Two weeks passed (the honeymoon) and i return to a £25 overdrawn charge and £5 per day 10 days = £50 total £75 for being £10 overdrawn? The thing is I had money to pay in but had no card (awaiting the name change) and for 4 weeks I tried to cash cheques? As I was on honeymoon i didn't have access to the internet to transfer funds nor receive any letters to notify me of an overdrawn balance. I'm now stressed because the money we had to start afresh married life together is being drained away in bank charges. Can anyone help me, advise me?? Thanks in advance!!

It started last year after purchasing a sofa from the Land of Leather. Having also recently had two kittens the salesmen tried to sell me the insurance problem. He told me it covered 'everything' so i got him to go into more depth about pet damage as i knew the inevitable would happen, the cats would claw it. He told me the insurance covered pet damage however i would only be able to make one claim in the 3 year cover. I waited until the sofa was fully paid off (i had the 12 month interest free option) the insurance was an additional £160 which seemed to be worth it at the time as it covered everything! I called the Insurance compnay up and got instantly through (to my suprise) and mentioned 3 area's i wanted to claim for. 1) Some paint approx 2mm x 4mm approx in size was on the 3-seater 2) a wear mark on the leather on the 2 seater 3) cat claws on the behind of the 2 seater and on the arm I was shortly sent a letter saying i wasn't covered for wear and tear which disappointed me greatly as this was the biggest 'eye-sore' really. Shortley after this an inspector game round he painted over the paint mark (badly) and took pictures of the claw marks and i was told he would be in touch. I have since recieved a letter saying that i am not covered for pet damage as they do not believe this to be a one of instance? Where do i stand in all this, i feel truly misled when i purchased the insurance policy has it appears to be so wolly i'm not covered for anything. Can i make a claim for my money back? what is the first action i should look to make. Thanks in advance for your time reading and any potential response.

I wrote to Arc saying " Further to your letter dated 09 April 2007, please be aware that I do not acknowledge the £309.65 debt to your company On September 27, 2007, in an effort to end this situation I verbally accepted Sandra Harrisons Buy-Out option of £48.00, her letter (see attached) confirming this was dated 3rd, franked on the 11th and arrived on the 13th but it showed an inflated offer of £69.92. I immediately wrote back to Sandra Harrison querying the inflated price and have as yet, had no reply. I assumed she had had finally agreed that I had cancelled my membership correctly and no further action from me was required. I am very concerned that you now inform me that you have passed this "debt" on to a credit reference agency without any contact or correspondence explaining your reasons. From current information on the Web it appears that you will have received many legally worded replies to what seems like your regular use of credit agencies to harass ex-members into paying inflated charges so I will not bother you with this in my reply as yet but in an effort to end this situation I enclose my cheque for £48.00 as originally agreed with Sandra Harrison. Please reply by return confirming your acceptance otherwise I will have no option but to refer this issue to my solicitor." Arc returned my cheque stating the original offer of £69.92 has expired. I knew it had expired, it had when the letter arrived. (dated 3rd franked 11th - i have photo's to show this. it arrived on the 14th by which time the offer had expired. TBH i dont mind paying £70 if it ends the hassle. But PLEASE has anyone have any advise seeing though my last letter was rejected. Thanks in adance to anyone with information

Thought i'd just post an update. Fridays activity's I spoke to Derby gym who advised me the case was being dealt with at head office so: I called 0845 1304747 who were unable to help advising me to call 0845 1304747 where my account details were so they transferred me to: 0845 1304747 Barbican to sort my details out where no manager was present (Gemma) and were unable to help I was informed to call 0871 9845886 Member Service Team as all debt payments that are written off are sent here anyway so they should be able to help Call (1) to 0871 9845886 transferred to Derby spoke to Steff and am expecting a manager to call me back from Derby's facility STILL NOT HAD MY CALL BACK Call (2) to 0871 9845886 transferred to Derby again, unable to progress any further than previously put through Call (3) to 0871 9845886 Fabian informed me the manager Heidi Law was not present to speak too as he was not able to help resolve my case. Call ended with me being cut off Call (4) to 0871 9845886 I now have her email address. Rang Derby up again to speak to the accounts dept there within my various calls it was suggested they had the power to withdraw the proceeding with arc. But at Friday 7pm i was calling outside there working hours. I have tried calling accounts at derby today (monday) at 9.30am and left a voicemail, 10.57am I was on hold for 10minutes, redialed through to reception where I have been advised knowone was in the office until 3.00pm. Cant help but feel no one at virgin cares. in october i agreed a £48 buyout a week later i get this in writing albeit now inflated to £68. I reply with email (have a delivery report and read report) disputing the figure 10/10/07 I hear nothin until Friday 11/04/08 when i get this arc letter demanding (£300+) payment within 10 days. My main question is when i rang Arc to explain i was still disputing this with Virgin they told me it was them i need to strike a deal with and they wanted the full (£300) . What should i write and tell them to buy more time than 10days? i cant afford to have a CCJ against my name as my mortgage renewal will probably be sent through the room if indeed i can find someone?

Just had my Arc letter standard as per 309.65 arrears due 549.35 total liability 10 days to pay blar blar blar. Any advise, i still believe i am in the right and have tried to co-operate at every opportunity

Hi all first post, i signed up as this thread is exactly what is happening to me at the minute. The last letter i sent should tell you where it went wrong and really i'm looking for any advice. I spoke to Arc and they say they have began 'legal proceedings' should i be worried? The internet is littered with people in similiar problems but i haven't found many with conclusions other than negotiating and paying out.