Sorry everyone! I completely forgot about my posting!.
Yes I did get it resolved!. After my last call i spoke to a chap in Ireland, apparently the chap i thought was in India was actually on the same office as the Irish chap in Dublin. How stupid did I feel!
Within 48 hours of me advising him, I had the directors address and a leter was sent my account was re-instated.
Good luck to everyone in a similar situation. I believe from this month no negatives or neutral can be left-dont know when though, this hopefully will solve the problem.