Hi Comet just talk a load of bobbins, in the instruction manual of the appliance I bought from comet, Hotpoint. It clearly says any faults within the first 12 months are the responsibility of the shop were it was purchased from and to take it back to them. I would ring comets repair service up and tell them you want it fixing. "If the item is still under its First Year Warranty – your service visit will be free of charge (but please note, there's a £30 call-out fee if it proves not to be faulty). If our engineer can't repair it, we'll then offer you a full refund or exchange – no questions asked." I have took this little quote from there own website. Your dvd will have the one year warranty if its only six months old. Good luck with them. They have a habbit of trying to pass the blame on.

Hi, Thanks, I would of expected it to last a good few years and not to break down in the first 6 months. "They dont make things like they used to." I would never buy from the shop again and actually went 5 mile out of my way to buy something which I could of easily of bought from there. "Hell Have No Fury Like A Woman":rolleyes: Thanks again x

Thanks for your response, sounds like it is the same hassle as I am having. Kind of misleading the "frost free" sales pitch. I wasn't aware when it was purchased that the fridge monster (ice on the back panel of the fridge) would just be hidden behind a cover instead of seeing what food it had taken. Well, the 48 hrs are nearly up and I hope my hassles are over. Cold drinks in celebration if it is. well tomorrow night. Thanks again. I shall give hotpoint a call, no harm in trying ;-)

Hello I purchased a Hotpoint "Frost Free Fridge/Freezer" in May 2007 and by August of last year it had completely stopped working. The engineer came out 5 days later as there was none available any sooner. Which I thought was a bit of a wait, that was until he arrived and checked it over. Something had blown on the circuit board and you could tell as there was a black mark on the board cover. He rang up to order one and to see how long it would take to get the part. Over a week to get the part and then to book the engineer, just sort of 2 weeks and it would be working again but "whilst we are waiting what do we do about not having a fridge?" Comet said "thats not our problem, we dont have to supply you with another whilst you wait." Ok, I get that but it wasn't my intention of buying a fridge/freezer that would break within a short space of time. All in all it took near 3 weeks, that's also the amount of time we were without a fridge. A complete pain in the rear end. I had to go shopping everyday to buy small amounts of food to feed my family. The amount of food that we had to throw away was the kind of "just been shopping and filled the freezer up" sort and were told we could claim for it. Never got anything back from them. I didnt want any dealings with them ever again as there Customer Services are unhelpful and dont care really. Here we are 3 weeks away from end of 1 year Warranty and what do you know the "frost free fridge/freezer" is out of action again. This time didn't go to the shop in fear of spitting my dummy right out the pram. I phoned up customer service for a repair. Hes been and told me "the door has been left open on the freezer and to defrost it" and thats without pointing the finger at me he added. I will wait the 48 hours for the lump of metal to defrost (I know it said frost free on the label) Which customer services should of told me to do for when the engineer came out but completely failed to do. I am dead certain that I didn't leave the door open but time will tell on that. If it doesn't sort it out and it needs a repair, what rights do I have on rejecting a repair and wanting another new one, I realise that it may not be of the same value as its nearly a year old. But I am concerned it will be a never ending fault if I keep it. I failed to send the hotpoint guarantee off within the 30 days of purchase for some strange reason and feel at a loss. Any suggestions (nice ones I know I should of sent the guarantee off and might well cry if not:wink: ) would be greatly appreciated.

Hello, Just joined, I came across the forum whilst trying to find out what my rights are on a faulty electrical item that I bought new 11 months ago. As I feel like I don't have any rights when I speak with customer services of the company. I am unsure if I should post my enquiry here or in an other topic. So wont witter on about it until I go and explore the other topics. I would like to add I also challenged my high street bank about the past 8 years of them whacking £25 everytime I went over drawn, which I might add sent me further into debt. We did it though, we took them on and won! Good luck to you!