Sent a court summons to Yes Mobiles - got returned. They closed up their premises at Hussar Court, Waterlooville but Royal Mail suggested a new address. Sent it there. Both recorded delivery. Deadline for response passed today. Nothing. So the scheduled court case (next Friday) won't go ahead. Signing a minute at the court on Monday. They will then send someone to collect the full fee. Not hopeful though. Bet they've done a runner. Also, not sure if Yes Mobiles were the right people to serve the summons to. Conflicting reports on this forum (Telco another name I'd heard, since they signed the cheques). All I know is that Yes are still trading, Express are not (according to Companies House). Will try to keep you all posted. Rahoy7

But I thought Yes Mobiles were the parent company? I have just got my local court to send them a small claims summons.

Consumer Direct told me to write to Express Mobiles and give them 14 days. I have done, but heard nothing from EM. Consumer Direct (OFT) have now instigated proceedings - they have sent my file to my local Consumer Direct who will be in touch with me in 5 days to take more details. I'll try to keep you all posted... R

Hiya, I've heard nothing from Sally or Express Mobiles - no surprise. Consumer Direct (part of the OFT) told me to write to EM. I sent this recorded delivery (Royal Mail has confirmed receipt) and also e-mailed it to them twice. This letter was received on the 19th. They have 14 days to respond. If they do not, it goes back to the OFT. I also called Orange - they are saddened but can do nothing. They no longer deal with Express Mobiles but originally used companies such as them to drum up business on their behalf. But since the money due us is from EM and not Orange, there is nothing Orange can do. I will contact Consumer Direct again when the 14 days expires (31 March). You should go down this route. They will give you a Case No., tell you to write to EM and then, after 14 days, will take up your case for you. The more of us who do this, the better! Good luck! Rahoy7

Folks, I'm having all the same problems as you. My first cheque arrived no problem after 28 days. My 2nd has not yet - 37 days and counting. When they were taking phone messages they told me that my claim was valid, etc. but that they had 'run out of cheques.' Then they stopped taking calls on their freephone number but said to e-mail in. After initially getting the odd response to say that they aare waiting on the cheques arriving, they are now no longer answering either care@expressmobiles.uk.com, chequeback@expressmobiles.uk.com or support at expressmobiles.uk.com. I have sent over 40 e-mails. I rang the number I got on this site, namely, (0870) 225-9259, and various Nicola and Ryan have said that they cannot put me through to Sally Bowles (the head of the chequeback scheme), nor does she have a number. They themselves have to e-mail her. This is dubious and they have no, more or less, told me to stop calling but to e-mail. I spoke to the OFT who told me to write to Sally Bowles, recorded delivery, giving her 14 days to respond. I also e-mailed this letter. If she does not, then the OFT - Consumer Direct (who have given me a case number in the meantime), will persue my case. Those I spoke to on the phone know this...I even told them I will get my solicitor involved and take it to the Small Claims Court, but they don't care, I don't think. In 13 days, I will call back the OFT, unless by some miracle, Sally gets back to me.