Well, lots of people were doing this, going to speak with the check in people, and the line manager, people were phoning too the customer service, I tried to contact them through twitter too. That's when the Iberia manager turned up, and realised all the line was meant for the 11.30 flight, and she kept telling us that they were sorry, that they didn't have enough staff, and that we should have arrived ealier, which was a joke as some people that were stopped mid check in, have been even longer than us. It was shambles. Thanks for that, I'll complaint again to IB, advising that I was there with my DS with plenty time, and had boarding passes and documentation ready and was waiting for 2 hrs in the line.

Yes, Iberia flight (original flight) was landing at 3pm, at the end we got put on a flight of BA (booking originally was done through BA) that arrived at nearly at 8pm so 5 hrs later. As I mention we even had boarding passes printed out, so we've done the online check in and we were just having to drop the suitcases, but as they didn't have a separate line/desk for this matter, everyone got into the same usual check in line, and we were there more than two hrs before, when the plane was leaving at 11.30, and we were there around 8.30, definately before 9. The ground staff were the ones being overly slow and created the problem.

During Easter my DC and me were going to visit family and friends to Spain. We purchased tickets through BA website, but our flight was a code share with Iberia. The day before, I uploaded our passports, and covid passes into the Iberia website, had a confirmation email that the documents were validated and I also made the check in online. We arrived at the check in desk to drop suitcases with more than 2 hrs before the flight. The Iberia check in desk were going very slow, there was just one allocated desk for Business class that we were told we couldn't use to drop the cases and that we had to go through a normal line for check in. The Iberia staff was going super slow, and we waited for more than 2 hrs, I actually went a couple of times to the BA manager to ask if it was possible to use their desk adn the tickets were originally bought through them, apparently this was not possible. The line was not going any quicker, I contacted by twitter to Iberia, and they were replying late and were useless, kept refering to their ground staff. When the floor manager of Iberia realised that all the line was waiting for the same flight, and most of the plane was still in the line, then they started to speed up a bit, and we were told that not to worry, we will get into the plane. This ibviously didn't happen and around 20 of us were left behind. The lady from Iberia then called security straight away, when we started to complaint, an optopus was more empathic than her, kept telling us to complaint to the head office, as they were short on staff, I felt we were got in the middle of a dispute between ground staff and company HQ and then she said that the current staff at the desk, had finished their shift and that we were needed to wait around so they will come out to get our names, so they could book us in another plane, they were not offering us any planes from BA or anyone from the AIG group, they were adamant that had to be an Iberia plane. When they came out again to get our names, gave us a voucher to spend in refreshments, and we suppose to be waiting around. The flight they were trying to get us was later of the date and unsuitable for us, we also had train tickets to connect to. At the end I spoke with the staff from BA, who were much nicer, and managed to get into one of their planes, it looks they could have put us in earlier planes from BA but didn't, but on all this, I bought tickets for the last train, which I couldn't use, and as our earlier flight also got delayed, and at the end we had to get on the last coach available, arriving late at 1 in the morning to our final destination. I put a complaint already through BA, and they literally said, that because it wasn't for overbooking we got left behind we are not entitled to compensation. I think this is not correct, because as per the EU rights website mentions: Air passenger rights - Your Europe EUROPA.EU Travellers' rights - flight delays, cancellations and overbooking (passengers unable to fly on flight they booked) " If you arrived on time for check‑in, you should always receive compensation if you're denied boarding. The only exception is if there were reasonable grounds to deny you boarding, such as health, safety or security concerns. Or if you did not have the required travel documents. Even in cases where such grounds exist, airlines might still offer you compensation depending on the specific terms and conditions attached to your ticket." I'm right to think this? Can anyone give me an idea? help?

This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Thanks, I do remember the fine to GE Capital, that was my original complaints about and how I got to know about PPI in my store cards and credit cards. I originally complained with a letter template I think from here, but I was fobbed off. Now GE Capital sold the business to Santander, who are now reviewing the complaints and it seems, I may have done something wrong filling the questionary, and also that they are using similar tactics to the original owners. I'll see how I turn the tables around. Thanks for that.

Right, it there a way I can win this, for example if I reference that the assistant put X here, there, and there and that you can see the agreement itself is not being signed, just the PPI?

Thanks for your answer, This is the letter that I received in both ocassions, just different signatories and references, but the same. Both included a copy of the credit agreement. In this one in particular they included the Terms and conditions, photocopied. As you can see the, agreement itseft was not signed, just the part of the PPI. I am at work at the moment and the other one is at home, so I won't be able to scan the other letter and agreemen, until probably Monday.

Yes they are before 2005, one I'm sure was 2001 and 2002.

Hi there, I hope someone can help me with these cases. When I was young and naive I got offered in the Debenhams and River Island store cards under the premise of extra discounts so I signed up in the stores. I was obviusly not advise of PPI, nor did I know what it was, and obviously charge for it. I do not remember in any case the mention of PPI, just the offered extra discounts and offers, and even the store-assistant filling the form for me, and putting crosses where to sign, her going to make a phone call and having an answer there and then. A few years later and when I started to go into difficulties, such as redundancy, over-spending and so on, I started to look more careful into my outgoings and with the publicity of the mis-sold PPI then I realised that the extra charge in my statements wasn't interest for the card, it was the PPI. So I called to cancelled both I think. As I did with all the rest of cards. anyway I did try to claim back the PPI to Ge Capital that fobbed me off and I thought that was it. Until a few weeks back when suddenly I've got through the post same letter, different references for these 2 cards, saying that I may have been mis-sold the PPI and that if I wanted they could re-view my complaint. So I filled the form, stating that what I said before, no knowledge of PPI to be put on top, sale-assistant not mentioned to me, nothing about being able to cancelled, and so on. I post the letters form back and a few weeks later I've got a phone call asking details about jobs, and so on, to be honest it was quite difficult to understand the person on the phone and I am not sure she knew what I was saying, bad line. Also as the cards were obtain ages ago, I couldn;t remember well in which jobs I was, dates and so on. (this was in the Debenhams card) I also had another call for the for the River Island one, and as it was not suitable then, I asked them to call me later, which they did, but I couldn't reply and they didn't left a number where to contacting them back. So a week later and I've got 2 letters, the same one with different references, saying the the sales-assistant was not obligated to mention the PPI in those dates and that I received all the information by post regarding what it was covered, and so on, so my fault not to read the small letter pretty much. They did included copies on both of the credit agreement, the, Debenhams, and where I spend more, I do have it signed i both bits the credit agreement itself and the PPI, but they are X marks on both bits done my the sales assistant. So not sure how to proceed there, I still think I was mis-sold the insurance as I didn't know about it. Ok, well enough that they sent me paperwork, saying that, I did moved home in the short period between the card being activated so I may not have received all the paperwork necessary. The second one, it is more interesting, the Credit agreetment is not signed, just the PPI cover, so I think I've got more chances here to go for them, as I believe that it is inforceable in a court room if I'm correct and it probes that the PPI was mis-sold. Basically the sales-assistant didn't know what she was doing. What do I do now. I did managed to recover some PPI from other credit cards, but these two seem to be more hard work than the the big ones. Thanks in advance, Zara_goza

Sorry I have been quite busy so I didn't have time to give an update for this. As you could expect RBS is not playing ball, so I sent a letter complaining for the FOS. I have got a confirmation from them, that they are looking into this and see what happens. I hope that goes my way, as there is not much left on that account to clear and if they finally give me my money back, plus interest I could pay off other of my debtors and clear my debts earlier. I'll updated when I know something else.

the problem is that, it has passed already those 6 months, but I thought to complaint again to see if after the PPI court case, they will considered again my complaint without having to go to court or the FOS. Can I still complaint to the FOS, will they look into my claim even though those 6 months has passed?

Hi there, I have just received a letter from RBS/Mint regarding my claim about PPI staying that the complaint was dealt and closed in 2010, returning all my paperwork and saying if I was needing anything else to contact a PPI dept in Manchester. I'm quite annoyed about this. I filled originally last year, one of those FSA questionnairs to complaint about miss-sold PPI. They came back with a long letter after of being waiting for weeks to fob me off saying I was not entitled to a refund, and pretty much saying that I signed for it. Also it mentions something about 6 months from that letter to complaint to the FSA directly if I was not happy. As I have been very busy and the FSA case was still in court, I thought to wait to see what happens. When the banks give up on the case for PPI, I filled again an FSA form, explaining that I was not happy with the 1st resolution and that I still believe I was miss-sold the PPI, as I didn't know it was part of the credit card agreement, I requested in 2 occasions by phone and by letter to be canceled when I knew about the policy and still RBS/Mint didn't action my wishes and I'm basically annoyed with all this. Should I write to them again explaining that I was not happy with the original answer and that I am still trying to get my money back, or should I just write to the FSA directly. The account was opened in 2004 and it is about £700 worth of PPI on it.

Interesting, i got a letter of arrears from Egg Loan dated Nov 09 and another one in May 10 Other interesting information is that in Dec 09, CL finance try to serve me a default notice, because they were adamant that I was not keeping with the payments under the DMP, but what they don't say it's that they decided to change the date on the payments should be arriving to them, without any knowledge to any customer. I complained and CCCS also did so, as I was not the only person on this boat, and I got removed the £12 the wanted me to pay and also never did a default, but then the previous one I even didn;t have knowledge of it. I keep diggin, into paperwork, I may find more amunition.

I'm actually going through all my paperwork at home, I know I kept the letter when they introduced themselves. So I can check the dates against DMP starting date and so on. Thanks for that.

Well, working on the credit file that I got from Equifax, it seems to me that my credit record is in a bit of a mess with this debt buyers. For Example Egg Loan/Card have sold the debts to other companies. Egg Aparently got rid of my debt in Dec 2008, I got a default from them in Oct 2008, I started the DMP in Sept 08. The Loan was defaulted in Sept 08. Both accounts from the date of the default since to stop all together on the updates of file, and I'm sure I was paying for a few months if not years to Egg throught the DMP. Now here is when it gets interesting: Cabot financial aparently bought the debt on Nov 08 and guest what they defaulted my account and they have not even borther to tell me. Where do I stand with this. Now Mint card decided to default me in Mar 09, I have not seen any letter of anything about this. Now CL Finance took the debt from the Debenhams card, they were arrange through GE Money or something like that, I don't see anything about GE Money at all, not sure if this is good or bad news, but guest what CL finance decided to default me in Oct 08, which is when they took the debt and they didn't notify me. I only received the letters from them saying they were taking over, but nothing of default notices, and I passed those letters to CCCS, so they could re-arrange the payments to these creditors, and believe me I have been very good in keeping my payments since i started the DMP. Anyone can put me in the right direction of how to tackle these 3 companies, and also any information about them will be appreciate, if they are known for doing this sort of things, and so on.

In that case, I need to contact a couple of the "new" creditors, because I got my credit report through equifax and there have done defaults without my knowledge and when the payments have been up to date. I have contacted equifax already about this, but I'm going to have a strong letter to these people.

I got a few questions about the recovery of your credit status, while of a DMP. This is the situation, I'm under DMP which works fine, now some of the creditors have sold the debts into a new company, until then is ok, I'm up to date with payments, but I was wondering what happen with the default notices put on my file from one creditor, and then this creditor sells the debt into someone else. Does this mean that the 6 years where my credit record have the default notice, will count from the date that they sold the debt to someone else, making it actually that my credit status improve quicker? What happen with the new creditors, while I'm paying up to date to them, can they put default notices, or they just provide to the credit agencies, that I'm paying every month on time and there is not issues. Other question is that some of my original creditors, which haven't sold the debt into someone else, are receiving probably more each month that what it will be the minimum payment, does this means that my credit status as before will recover quicker? I hope make sense with all this. Also I'm confused with the length of the time that the nasty marks stay in your file, is this 6 years after you clear your debts fully, or it is from the dates of the default notices, and the last missing payments? Thanks a lot.

Today I got a letter from RBS after of asking more time to give me an answer, they go around to say that tough, but that I don't have a case and that I can take it to the FSA. Now, They produced a letter which makes me wonder if it's an standard letter until the found T&Cs and some more of my paperwork. They have attached the paper that I signed to get the card, and within the T&Cs it is highlighted the part of the PPI. Can I still try to go for them, through the FSA. Because as far I can remember, in any case when I was doing online the application I click in any PPI, I also was not explained what was for and that it was optional, and they say something in the letter that it was in the small print, but I am sure that it was not clear in the website going through the application. I also can't remember receiving any separate paperwork for the PPI and in any case when I phoned and asked to cancel it, I was never allowed over the phone, and I remember sending a letter to cancel it or two and this was never done. How do I proof this?? I can try to post the copy of the letter, but how can I summit to the FSA a good case to get this money back?

Let's continue this dance. Got letter from Mint/RBS/Natwest whatever their name, advising me that they are still investigating the matter and they will come back to me as soon as possible. I'm going to remind them in the next few days that I'm not happy as time is money and that the FSA is not going to be very happy to hear from them soon. Now Barclays still sent bits and bots, but last week I got finally the statements. Suprise, surprise the statements shows PPI from when I open the account in 2004 until around 2006 when I found this glorious website. I know that i cancelled because I was cover with something else, but they never mentioned I should have got a rebate in some way. The total of the joke is not much, obviously, but still I need to calculate the interest charged until now, then it's going to be interesting, before I sent them a claim letter. Still they have not sent me a copy of my contract, or anything to show I knew about the PPi on the card, or that was not obligatory to take it, anything signed by me or so. Egg, after of the letter I sent them regarding the matter that they cashed the cheque and no information was given, they actually sent me a box, which i need to go through still, but I need to sorting out the Barclayscard 1st, before I move to the next. Should I pointed out in the letter to get my money back for the PPI to Barclays that yet I still haven't got any information about T&Cs, copy of my original contract signed by me and so on?

Ok got a letter from RBS asking me to give them more time to investigate my claim. It seems to me a normal automatic letter that they send with the FOS booklet of how to complaint and so on. Their last letter is from the 16th Aug, telling me they were going to investigate the matter and come back to me. I have not seem anything yet from Egg or anything else from Barclaydscard. They don't have much time left...