Thanks people, Yeah i went into the store pretty sure of myself, and probably made myself look like an ass, left feeling pretty dejected, not wanting to take their option of a repair that would have taken at least a month. Anyway today i phoned consumer direct and they confirmed what you guys have been spouting, that i could probably push for a replacement if i worded it correctly but that in the end i would have to accept the repair offer. Phoned acer today and they will send a courier and have promised to return the laptop within 10 days. Amazing eh?, comet told me that they would have to send the laptop to acer and it would take them 30 days, and yet acer seem to offer a gold star pickup service and return right to my door. Thanks again people

So gyzmo are you saying i could request a replacment?

thanks people, the point i'm trying to get at is if there's anyway i can sort of demand or claim a replacement laptop, not a harddrive. I know the hd is completely knackered and they will have to replace this, if sent for repair. Seeing as this laptop should come under either the durability clause, or the not fit for purpose, then surely the onus is on the retailer to prove to me that this was not the case when purchased. In additon to this i think (probably mistakenly) that this sort of proof is impossible, so i should be in my rights to demand a new replacement laptop. Should'nt I? Can anyone see my logic? Basically if the retailer cannot prove to the consumer/customer that the laptop was not fit for purpose, then surely they should have to honor the request of the consumer for a replacement and not a repair. Anyway thanks again people.

Thanks for replying chav. How do they prove that it was'nt faulty at the time of purchase?

Bought an acer aspire 15 sept 07, had it replaced 20th sept. Last week this second one broke down completly would not boot up, and have tried everything, including using specialist boot up disks, which discovered bad sectors on the hard disk. If anyone knows these type of problems are usually associated with the end of a hard drives life. Now under SOGA i think i can ask for a replacement within the first six months - is this true?. Anyway confronted Comet today who told me that they would have to try and repair it first, and that could take about a month, i argued with regards to my rights under SOGA, but as others have stated, it was like talking to robots. I recorded my conversation with the store manager using my digital dictaphone with my microphone ear-piece, who would not even tell me her surname when asked. When i kept informing her of my rights under SOGA (which now i'm not too sure of), she just kept informing me that retailers had rights as well. I phoned today also their customer support line and it also (recorded) was like talking to someone who kept saying the same thing over and over about "i assure you we work in conjunction with trading standards", basically telling me i could not ask for a replacement. Now i have until the 20th of this month when the 6 month window closes which is offered to me under SOGA, so basically my question to you all is where do i stand with this? Do i have to accept a repair offer from comet instead of a replacement?