Wonding if someone can help me.
We were involved in a minor collission june 07 , not my fault , no witnessess.
I gave statement to insurance, and broker.
I sent in written statement 3 times which they claim to never received.
They were going to do 50/50 as other person stated this was the case.
I informed them not to , to await my instructions, and that they were going on a one sided story as not received any info from me
.
Insurance comp went ahead and did 50/50, without any or very little info from myself about hte incident and paid out ot other party Dec 07 .
Until i had cause to call them today i had never been informed about the case being closed.
I have outstanding repair bill that i sent them(they cant find it .) , and I cant find the invoice now, and it was done on the cheap by a qualified friend , and obviously lost my no claims years ins.
I aslo lost nearly a full years insurance (as i sold car shortly after) but had to run ins as it was in the middle of a claim.
I have called and escalated to a higher member of staff, awaiting a reply call.
What are my rights and what can i do as i am totally peeved that they have closed this case without my side of the story, not bothered to inform me and not even bothered that i have financial claims as well .
hope someone can advise