hmmm, three days after a phone clash, my bf gave welcome mini branch a gobfull nack. Thet called hi a liar saying he hadn't sent a letter earlier, although considering it was the same day not sure how they could tell. So we sent it by fax to them. It was a non compliance of SR asking for certain items not received with a letter of complaint asking for a few others. FSA copied in. Funny, its gone quiet after their three days of non stop calls.... despite them saying they call back after reading the fax to discuss our optioons!

removed for now

shortfall is gap, post

compliance did not call as promised, well there's a surprise. guess what they'll get when they do their monthly payment reminder call (2 days before due lol)

yes, but I say I am Welcome's customer and I'm not doing their work... Earn your pennies legitimately for once Welcome

oooph, can I have a clue pls

"The margin for error on APR is 1% below and 0.1% above " anyone know where this is documented? Is it included in cca 74?

just had a chat with fsa. they are very interested. they confirmed that when you are issued with the schedule of interest you then have 14 days to cancel it. if it ever appears I'll then cancel the gap and get my money back fsa said I'd be within my rights to do so! he also said he has had several conversations with people today on this topic.

I want proof that the insurance I am paying for exists. Welcome have to provide this being the broker, and I have no intention of contacting anyone else after all I am their cutomer not anyone elses. T?his document should have beeen in my hand from day 1, andWelcome know this which explains why they keep trying to palm it off to others - ie NU, etc. Question: would you pay your car or home insurance if they hadn't provided the schedule of insurance? Of course you wouldn't so why treat Welcome any differently?

quote" GAP can be used for a used car if the vehicle is financed in a way in which you owe more than the car's current value and thus have negative equity in the vehicle. GAP insurance is beneficial when the value of a vehicle, whether new or used, depreciates if you still own money on the loan or lease. When you owe more on your vehicle than it is worth this is termed being up-side on the loan and GAP insurance can help you if your car is declared a total loss during this time. GAP coverage provides for the difference between the actual cash value(ACV) amount paid out by your primary insurer if your vehicle is a total loss or stolen and the amount you still owe on the loan or lease. " ie - the statement of insurance for GAP mst have the true actual cash value of the vehicle and not just the amount you are paying.

needs and demands is NOT the statement of insurance despite what Mr welcome says. if you don't believe me take it to a local broker / insurance company and watch them look at it in disbelief then laugh hysterically

apparently compliance work from 9 till 5 part timers lol

anyone got a number for nottingham that they answer?

it doesn't on its own make the agreement unenforceable BUT if the policy does not exist, which appears that welcome have done what ycc did, then the amount and details on the agreement are wrong, thus making it unenforceable

it doesn't matter who says what. like all insurance policies you should already have it, provided with the original signed agreement. the sar should find it immediately. without it the policy is null and void, then in turn making the contract as a whole null and void as welcome were thick enough to include it all on one contract. got some interesting info on gap too.

every insurance taken out whether car, home, pet, loan, ppi, gap etc MUST have a schedule of insurance

schedule of insurance commen name, basically what the policy is, every policy must have one. The schedule of insurance makes the cover of the policy legally valid

also I received a letter from welcome saying under section 80 o cca 74 to disclose where the vehicle was bearing in mind we had been in constant contact with them and was paying agreed amounts. we are disputing not the fact money is owed but that the balance is incorrect. i replied to this letter in panic but am now wondering the legality of it.

what doesn't seem to be mentioned on here, and apologies if it had and I missed it, is that without a schedule of interest for any of the policies taken out, they don't exist. the schedule of interest is not the standard t&c like welcome like to think it is.

I've had a letter today offering a 30% discount settlement offer, saving quite a bit. its tempting even though I don't actually know and can't work out what the actual balance should be as none of their statements balance.

and what about gap? surely there should be policies and details for this too rater than just an entry ona finance contract?

Thanks

hi, does anyone have a template I can use to send to welcome regarding a Subject Access Request I sent. I have had a response with very few documents sent to me and I know for a fact that documents are missing!

hi, does anyone have a template I can use to send to a company regarding a sar I sent. I have had a response with very few documents sent to me and I know for a fact that documents are missing!

well thats got to be worth another bump then...