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as an update to my scenario with virgin media i had a folow up e-mail ffrom them today from their twitter team with a frank apology and a months service on my next invoice. " Really sorry to hear that you've had so many issues, when having your account for such a short period of time. I'm going to put all this straight for you now. In regards to the credit limit on your account, this should have been advised when setting up your account initially. As during this mix up you were left without service I think we really need to make sure you've not paid anything. To make sure I've fully covered that for you I have applied a full months service for you, which you will see on your next statement. As a new customer I feel we should be more helpful with credit limits, rather than just going by the book all the time. I've taken time to pass your details to our collections team, so they can review how they handle calls like yours. " i am stunned that using a social neworking site like twitter can have faster and better results than calling the customer service department i wonder if my bank manager would give me a bigger over draft if he had a twitter account? lol

OMFG! i am back online, i publicly slated virgin media on twitter lol yes twitter they have an account... moaned at em and got replies.. 2 hours later problem sorted :o now i just need to moan at em more for some pennies back for my inconvinience

yeah and that would be shining brightly in the sky... it would be chucking it down blue snow before i ever paid em a recon fee if they slapped me with one of those. if they wanted the bill payed on the 25th then they should have printed that on the bill, conciquently they put the 11th of september on it, they put the limit on it and surely even before it was installed knew that the package would have put it over and i would be cut off... i think i will e-mail neil.berkett@virginmedia.com see if i get anywhere or if anyone has any better e-mail contacts let me know, i want reconnected.. a discount for lack of net for 2 weeks. i dont think thats unreasonable

hi.... any one else had this? i was installed for vm after getting their 20 meg broad band only package, £15 pm for 3 month and £20 thereafter, plus my £30 install charge, "dont worry all will be payed on your first bill" eh no matey, for 3 days all was well... then nothing, just a green flashing light.... so i recon fault? give it a day or two... still nothing, phone customer service... no faults there?? then after almost 2 weeks i get a letter :o... i have gone £1.25 over my credit limit?? wtf? my bill arrived the same day too brilliant, due on the 11th of september a balance of £61.25, one month of service plus one month advanced = £30 plus £30 install fee and a couple of quid for having paper bills. called customer services, basically got told pay the balance now for service, told them to bolt i'll pay the dd when it states on the bill, suggested that i'd consider paying the £1.26 to bring it under the 60 lol didnt go down well... was put thru to the credit dept, was then informed if i pay £14 they will restore services... my thoughts are if they are going to cut me off for 2 weeks over £1.25 knowing they set the limit at 60 and i would go over the limit in a matter of days there's no way i am lining some creditors bonus pockets to reduce it... they can wait, then before my 30 days are up i feel i should cancel, currently still cut off.. waited my 24 hours for the crap "wait 24 hours and the limit will go up" feable statement was made, good customer service for new customers?? no chance! any one else partaken in the joke known as the £1.25 virgin media experience??? maybe its coz i never took a bigger package? he's not spending enough so we dont give a damn

gave the bank the list i wanted refunded, so what good news do i send them now?

Well, i decided to send the letter, edited from the govan web site, got my reply lol basically sez unheaded paper 01506772509 dear MR blah blah letter of complaint thank you for your letter dated 11th feb which i have recieved in the branch today, i am glad you have given me the oportunity to explain the charges we have applied to your bank account. you will appreciate that we have to pass on the costs for paid and unpaid items, should you use an unautherised overdraft. its only "fair" to all our customers that we pass these costs on to the specific account holdersaffected. to avoid incurring charges again in the future, you should ensure that your account remains within the agreed over draft limit. ( dont have an overdraft ) as you have already recieved two refunds for charges incurred ( not refunds they cancelled charges due to hit account as a " good will gesture " ) dated 3rd dec 2005 and also 11th feb 2006 ( days that i called them and they cancelled charges that were going to come of end of the month ) we will not be prepared to provide you with a further refund in this instance as the charges have been incurred legitamatly. in addition i have enclosed a leaflet wich gives the details of our bank charges and explains alternative ways in which u can manage your account to prevent taking the account into a debit balance. you will also find enclosed a copy of our leaflet explaining our complaints procedures. should any of your concernes remain unresolved please let me know what you'd like me to do to put matters right. we are keen to resolve your concerns, if we are unable to do so we'll provide you with details of how you can contact the financial ombudsman service for help. if i dont hear from you within the next eight weeks i will assume you are happy. if you would like to discuss your concerns, please telephone me on the number provided above. yours sincearly stephen hay assistant manager this is the reply after giving em seven days hmm dunno what u lot think? nice bank of scotland leaflets too any one wanna copy? john

I live in scotland and i am just wondering if there is a big difference between the two laws ( scot/eng) and would i still be able to go ahead with getting my money back from the bank, is there a difference in the aproach? cheers john