also asking for refund in cash for vouchers, is like me refunding them in vouchers that can only be spent in my shop?

that would seem fair to me, i dont mind returning the laptop for a laptop replacement, but like you said, refunding in 'cash' for vouchers which i had 1)no choice but to spend in DSG stores, and 2) would not have spent that amount in cash had i not got the vouchers. i have wrote a letter explaining my situation, and the fiasco i had to go through. Im hoping a positive response, eg return of goods , i would agree with without hassle.

hi , thanks for your replies, so i guess, even though due to their neglect and mistreatment, i would still have to pay it back! i have wrote them a letter explaining my the stress i had to endeavour due to their lack of communication, the mistreatment etc etc im waiting for their reply.

ive had similar problem with pworld (business section). i bought a sony laptop for my business, which went faulty around 6 months later. it took SEVEN months to sort out, even though i had coverplan, and the business section T&C's stated a replacement or vouchers if not fixed within 4 weeks. 7 months is nowhere near 4 weeks, and that was only because i constantly 'nagged' at them to resolve the issue via phone calls/letters etc. Eventually they sent me vouchers. so id say keep arguing your case.... and dont let them fob you off! ive got my own problem from this, (maybe you could help me?) see link here http://www.consumeractiongroup.co.uk/forum/currys-dixons/129105-help-needed-dixons-gp.html ..im not stealing your thread, just a similar problem to yours, so maybe some one could shed some light n my situation also, and in turn could help you?

hello all, im new to this, (was referred from moneysaving expert) im not sure which section this was for so i put it here. i need help on a situation. this is a long story but ill try and keep it as short as possible. i purchased a laptop back in june 2006 via pc world BUSINESS, and purchased coverplan. in Dec 2006 it went wrong so i returned it to pcworld who sent it for repair. According to their business terms, if the laptop cannot be repaired in 4 weeks, they will issue a new laptop or pay out the value for a new one in vouchers. well after 4 weeks, then 8 weeks then 12 weeks, i queried again and again to see why it was taking so long to fix. eventually after several phonecalls the matter was resolved in June 2007, SEVEN MONTHS LATER. I was given vouchers for a replacement. But the value was not the value of my laptop, so again i argued witht hem, and eventually they sent me a second voucher to make the difference. Now here is the problem. this time they send me 2 vouchers, instead of one, for the difference. I had used all the vouchers to purchase a new laptop in July 2007. today i get a letter, saying, they overpaid me, and that i HAVE TO WRITE THEM A CHEQUE FOR THIS OVERPAYMENT WITHIN 7 DAYS OR THEY WILL TAKE IT FURTHER (debt colection etc). where do i stand? do i HAVE to return this money, even though i do not have it as i have spent it on a laptop IN THEIR STORE. my problem is, 1> they took SO LONG to come to a conclusion - 7 months, when they should have fixed the problem in 4 weeks. and then underpaid me initially. 2> had they not overpaid me, i would not have spent that money? i do not have that money to return to them now? 3> the fact that they have only just asked for it, and it has been over 6 months since i used them, do i legally have to return it? PLEASE anyone out there know aything on how to deal with this?? to be honest, when i received the two vouchers, they came at different times. one was a week before the other. so i genuinly thought it was a 'compensatory' voucher. i even queried it with the pc world business guy in store who used them against the replacement laptop. my grave concern is having to return the value, which if i hadnt received it in the first place, i would not have used it and thus not have to repay now. it like saying, heres £xx to spend in store - no attachments, then 6 months later, ... oh you remember that money i gave you, well i want it back? i know there's no such thing as a free lunch but, when put in context to what i had to go through to get it in the first place, i actually took it to be their offer to me. maybe im just too gullable in this day-and-age?