By law you get one of equivalent spec, but due to the way DSGi's computer system works, you get one of equal price (as they have to refund it then resell) or get the price difference back.

The problem with currys is that they have a pain in the ass legal department. This is why their exchange policy completely contradicts SoGA. Their legal department has a 'see you in court' attitude towards customers rather than resolution in mind; which is why their staff are instructed to do the same. I hate it when big companies do this, but unfortunately it happens all the time.

May i just say that all companies are comples asses when it comes to customer service, not just sainsburys. They all take your money then couldn't care less when something happens whether it be in transit, under manufacturers guarantee or under satutory obligations. To get far the best thing to do is keep ALL paperwork, record conversations if you are communicating by telephone and keep a diary of events - as these are all things which can help if you have to go to court.

One thing I'd like to add about the PCP performance product thing, the store often offers 3 months free (same as currys/.digital) but the sales advisors are not hoping you forget to cancel for years. Actually if the store keeps a customer on an extended warranty for 3 months it gets credited to their bonus scheme. If they cancel before the 3 months it doesn't get credited. See the logic? Give someone 3 months free, tell them to cancel at the end of 3 months and nobody loses out except DSG as a whole if somebody claims for something like accidental damage within that period.

It is true. No matter how angry you are, positive vibes by customers usually get excellent results. I have found many stuff from DSGI and other stores willing to 'bend' company policy for nice customers - especially if they feek company policy is wrong too. Build up a rappor with the customer service team, they will be much more likely to help.

I agree. Could you buy a betamax player then claim for not being able to play VHS tapes? To me it seems like exactly the same situation. I highly doubt that the court would hold comet liable for not predicting the future of HD devices. Simply put the TV is HD, which is the reason you bought it for however isn't HDCP compliant, a thing which i assume you did not directly ask for or knew about at the time.

I'm afraid that it looks like Currys will win this one. How has the laptop 'packed up'? What is wrong with it? Anyway back to your problem it seems that 17 days for repair would be deemed a 'reasonable time' for repair by a court. The manager obviously was not nice enough to give you an exchange but you are not 'entitled' to an exchange.

Then why do surge protectors sell so well? I agree that 22 months is still not a reasonable length of time for a TV to last however would people on this forum stop believing that 6 years is the reasonable time. 6 years is the window for which the law allows you to make a civil claim. This is a basic principle of tort law, has nothing to do with SoGA except for the fact that you can claim under SoGA within this time. This DOES NOT mean that goods should last for 6 years. As a Law graduate, I had to add this as too many people are under the misconception that the 6 years is the 'guarantted' lifespan of a device. SoGA (as with all law) is a guideline, not literature and the court has the right to percieve it in any way they see fit re the "reasonable timescale" clause. A lot of people here know what they are talking about and make successful court claims. However a lot of people here take the law how they want to periceve it instead of by what it actually says. Sorry for the rant, i just had to jump in. By the way, the way you were treated by the manager was not acceptable and you should get a replacement TV or a repair from currys.