hi I raised this with V1 in March 2007 (the reason given was that rates were driven by Libor, not Bank of England base rate) and I never followed it up. I rang V1 to complain about the rates not following Libor on 26 July, and was told it would be raised and I would get a written response. Nothing happened so I rang again today to chase. The agent said it was not a complaint, it was a 'dissatisfaction' (might have got the wrong word here but that's the gist), the previous agent I had spoken to had given me incorrect information, the policy is that interest rates are set by RBS, are not negotiable and 'it is how it is'. She repeatedly tried to put me through to the 'saves' team to find a 'more appropriate product' which I declined, as there are lots of other features of the account which I like and need. She said I would not get a written response as there was nothing they could do to change the situation. So not much luck there! Anybody got any other updates? Helen