Hi porkyp1G,.
I really can't understand it either. I feel helpless about the situation. The touchscreen, definitely worked, I was given instruction on this laptop at the store. I just cannot make sense of it. Since I have restored it to factory setting I have lost Windows Office. It was installed by PCW. I have the key but when I enter it for a restore, I am told the registration is not eligble. Going back again to the store to day, to see if the can reload Windows. Many Thanks Susijan