ok thanks for the advice i will take that up on board anyway merry christmas I know it has past but we are still in the mood for a good christams. Thnaks for all your help.

The thing that HP gave was this ticket number which I give to Comet to have the product replaced as it has only been two months i purchased it. Now today I rang comet and the adviser said give me your details and product number and make. I gave him and he said they have no knowledge of what is going on with the repair. Now as I go college I need the laptop for the seventh of January because I take it college with me. Now I told the advisory and he said that we can't guarantee you will get it by then so now what should I do. Shall I go back in store and tell them to give me a replacement and what if they have sent the product off can I still tell them to give me a replacement.

I purchased a laptop from comet on the 19/10/07 and after two months or so the color started fading so I decided to ring HP they told me that the laptop was a new version and gave me a ticket number to have it replaced but when I took it back at comet they said they might be able to repair it but it is unlikely because it might be color fading due to domestic misuse and I agreed but I can't seem to trust them to fix it or they might make some kind of excuse. What can I do if they don't fix it, can i refuse and tell them to give a replacement because i have the customer service adviser name who told me to have it replaced. or what are my options because I am very angry and also anybody got an contact email of the CEO of comet.