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User6

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  1. I got my Toyota car serviced at a main dealer (Lookers Rayleigh), and this included an MOT and brake fluid change. The brakes were OK driving to the garage and for the MOT. When I was driving back from the garage I noticed they were a bit spongy, and then about 10 miles later the brake warning light came on. I noticed leaking brake fluid on the driveway and tried to take the wheel off with the supplied wrench, but despite standing on the end, the nuts wouldn't budge. I then didn't drive for a couple of days but decided to phone the RAC. There was no brake fluid in the reservoir, and the bleed value of one of the brake pipes was loose. The patrol man said the car was dangerous and I could have been killed or killed someone else. He couldn't understand how the vehicle was released in its condition. He did say the car was safe to drive after the repair. Clearly I have paid for work which was not carried out. I also need to take the car to another garage to fix the wheel nut problem. How do I stand getting a full refund for the service? The Toyota garage is clearly not competent, and must have broken health and safety.
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