After a month with seller and no joy i esclated my dispute through paypal and i got my money refunded within 48 hours. It helps if you do the same. Ash

Idax, that's the only way to get your moneyback. In previous years paypal would refund within 24hours if there was a problem like this there was no dispute to file in but now they have to investigate the issue and then issue a refund. Hoping my problem will be solved soon. I have been trading on ebay & internet in general for 7 years now and do not find problem getting things solved, however newbies do encounter problems with ebay sellers/buyers and also paypal but it's not that hard to learn as you go on. Thanks Ash

Dear Moderator I am new here and i hope i have got my problem quoted in the right section of this forum, and i hope with the wealth of knowledgeable members here on this forum maybe able to answer the following for me please. My problem is that about 12 years ago i had full boiler and heating installation down by Servowarm (Who of course now are part of Npower ), Servowarm corgi registered engineer who down the job left a piece of curcial pipe which drains the overflow from pressure wessel to outside the property. I was not fimiliar with the heating system installation then, but since the day one i have also had there full system insurance (similar to British Gas plan 3 for breakdown) but recently there was a problem with the pressure wessel and this resulted in water drain inside my home. I approached the firm which handles the breakdown (Homeserve) and 2-3 engineers came but they did fix the problem because of the original installation where the drain pipe was left out. I had commucated with Homeserve and they said to approach Servowarm for this matter, i did that through email expalining my problem and just couple of days after chasing them they responded to say and i quote from there email message as follows. ------------------------------------------------------------- Quote: As requested from our telephone conversation, i am compiling all the information i have on your situation into this e-mail so that you have a record of our conversations. After you you called into my department at 13:27 on 19/11/2007i took all the information you had given me and spoke to my team manager who directed me to the homserve department where i spoke to a lady named Gail. I gave her your details and explained your situation and she relayed the notes she had on her system for you. Within this conversation she informed me that any works done before 2003 by servowarm could not be taken responsibility for by their company, as the pre-2003 company named servowarm no longer existed as a company. I am aware that you still have a insurance policy with homeserve but they cannot take responsibility for this issue and therefore cannot take this any further. As far as myself and other collegues are aware we cannot take this matter any further and suggest you have the work done by an independant person. I can thoroughly understand your frustration with this matter and have provided an address to write to if you feel complaint is necessary. hometeam Carliol House Market Street Newcastle-Upon-Tyne NE1 6NE Im sorry that i am unable to help any further with this matter and hope that it is resolved in the near future. Thank you ------------------------------------------------------------------------------------- Can someone please expalin to me if i am still entitled to have this problem fixed by Servowarm after all these years. Your comments would be appreciated. PS: I do apologise for such long post. Thank you Ash

I have similar problem bought multiple items as one lot on ebay from one seller but i have not received them yet and it's been more than a month, did email the seller few times but she has said she has filed in a claim for lost parcel with royal mail for compensation, and i did open dispute on paypal but she has said the same thing again that she cannot offer refund until the claim with R/M is solved. But on wednesday i escalted my paypal dispute By ending communication with the seller, for refund and am awaiting. This did happend to me sometime before as well and i got my money refunded immediately by paypal. So will have to wait and see.