Hello Trav, Have you seen my previous posts regarding this problem. I had the exact same problem but got it resoved. I had 3 different technicians out and they all said that a 3 seater should have support in the middle - which most 3 seater sofas do, however mine from LOL didn't. It would be helpful to you to read previous posts and maybe print out as evidence that it is happening to other LOL customers to help your case. you need to prove that it should have had support in the middle of the frame to stop it bowing!!! My advice is to go to local BBC radio station (like I did) or Citizens Advice or Consumer Helpline (08454 040506) The faster you do it, the better as you have had it for over 2 years, my case was just over 6 monhs which helped in retrieving a refund. Good Luck with your case!

Hi Lisa, As I mention above there is no use arguing with Land of Leather, you need a greater force on your side. They will just ignore your threats. Just put in writing exactly what has happened (include all dates etc) and contact your local newspaper or radio station. They will be able to fight the case for you. It worked for me!!! good luck! Jen

The BEST advice I can give anyone is steer clear of LAND OF LEATHER and spread the word to everyone! However, like myself upon purchasing a suite I was unaware of their bad reputation. If you continue to complian and threaten them they will carry on doing their best to ignore you, give you excuses and blurt out all the usual crap about company policies. So, as I was in your shoes feeling like there was no where left to turn when someone recommended to me my local radio station (BBC Radio Merseyside) they have a team of experts and volunteers called the A-Team who offer consumer advice. As soon as I emailed them with my problem, they called me asking for a few more details and they called Land of Leather and within a few days I had a full refund. I don't know how they did it but I guess the legal knowledge and threat of exposure (bad press) helped! So, I would highly recommend looking into your local BBC radio station or citizens advice beauro. These companies think they can do whatever they like to rip us off and think we will back down when they quote their company policy to us. But don't despair there is always a local organisation who can help and it is the best way to fight back these big rip-off bullies! Good Luck and let me know how it all works out!

Thanks again Darren, seems you had a bad time trying to sort things out! Well, since yesterday, things have progressed. I received an unexpected phone call on Monday night.... The Regional Manager from Land of Leather called, he had been getting grief from the A-Team at BBC Radio Merseyside (BBC - Liverpool - BBC Radio Merseyside - A Team) on my behalf! He has seen my email and was concerned with my comments about snotty staff etc. I was surprised at his concern over his staff as he should have been focusing on resolving my problem. Anyway, after a lengthy conversation he has agreed to replace or refund me in full and has promised to put it in writing!!! To be honest even though he is keen that I choose another suite from his "42 new lines" I think I would rather take the money and run as I'm not satisfied with the quality of the products overall compared to what else you can get for a similar price. And also after reading about all the other complaints about Land of Leather, it has put me off for life! In conclusion, it seems that complaining as an individual gets you nowhere or at the least takes a lifetime before they take you seriously. My advice to everyone is to see if there are similar help groups nation wide who can help consumers like us and speak on our behalf. A-Team Citizens Advice City Council Trading Standards Consumer Direct Local Newspaper / Radio Station Once a company knows you are serious and is worried about their reputation, they are quick to react and resolve the issue. So, a good, fast result after all! I shall await his letter eagerly and keep you all informed with what happens next......

Thanks very much for your reply and advice, Darren. I will request the S.A.R as soon as possible, as time is running out for me (23rd Dec). I also contacted a local radio station who deal with consumer complaints and they are on the case for me also. fingers crossed!

I purchased a Land of Leather, three piece, brown leather sofa called Margaret last year and it was delivered on 23rd Dec 2006. (£799 deal). After (roughly) 6 months I noticed that the three seater's frame had dipped in the middle. Only now at the 10 month stage did I learn about this 6 month rule of refund on workmanship. I am unsure of the first date when I reported the fault. The couch has not been miss-used in any sense. It is used by 2 adults, no kids. I have had three repair men out and I am still not satisfied. The first repair man put a foot in the middle that didn't even touch the floor. (I was not present at this repair). The second man gave the frame a foot in the middle that did push the frame up wards which was ok for a while but then became like a see-saw. Now that the frame is bent, I think that the couch is unrepairable, this was admitted by the last repair man, although he said that my floor surface did not help the problem. He says that because my floor is uneven (not my fault - in a brand new property with new flooring) this has resulted in the couch frame dipping in the middle, which is rubbish, the matter of fact is that there was no support in the middle of the couch and that is why it has dipped. I am still awaiting a reply from Land of Leather and it is coming up to the 12 month stage (Dec 23rd), then they will not want to know. I would be happy with a replacement but I would only be happy with the same model (with support in the middle), however, I know that they do not make this model anymore. I don't like any other styles from the store and would only be happy at this stage with a full refund, however, I think my chances are really slim. Does anyone know where I stand or how I can get help. I have tried going to the store but the staff are really snotty and the Manager is NEVER available. If this couch had support in the middle from the start I would never of had any problems. I don't understand why they make them like this. Can anyone offer any advice of anyone who can fight this battle for me as I feel I am getting nowhere and I am not strong when it comes to complaining.

I am surprised to learn that others have had a similar problem from Land of Leather, can I ask which sofa it was? I purchased a Land of Leather, three piece, brown leather sofa called Margaret last year and it was delivered on 23rd Dec 2006. (£799 deal). After (roughly) 6 months I noticed that the three seater's frame had dipped in the middle. Only now at the 10 month stage did I learn about this 6 month rule of refund on workmanship. I am unsure of the first date when I reported the fault. The couch has not been miss-used in any sense. It is used by 2 adults, no kids. I have had three repair men out and I am still not satisfied. The first repair man put a foot in the middle that didn't even touch the floor. (I was not present at this repair). The second man gave the frame a foot in the middle that did push the frame up wards which was ok for a while but then became like a see-saw. Now that the frame is bent, I think that the couch is unrepairable, this was admitted by the last repair man, although he said that my floor surface did not help the problem. He says that because my floor is uneven (not my fault - in a brand new property with new flooring) this has resulted in the couch frame dipping in the middle, which is rubbish, the matter of fact is that there was no support in the middle of the couch and that is why it has dipped. I am still awaiting a reply from Land of Leather and it is coming up to the 12 month stage (Dec 23rd), then they will not want to know. I would be happy with a replacement but I would only be happy with the same model (with support in the middle), however, I know that they do not make this model anymore. I don't like any other styles from the store and would only be happy at this stage with a full refund, however, I think my chances are really slim. Does anyone know where I stand or how I can get help. I have tried going to the store but the staff are really snotty and the Manager is NEVER available. If this couch had support in the middle from the start I would never of had any problems. I don't understand why they make them like this. Can anyone offer any advice of anyone who can fight this battle for me as I feel I am getting nowhere and I am not strong when it comes to complaining.