That's a standard letter they have sent to you. I too had photos of their signs and sent copies to UKPC referring to them on several occassions. In the end they sent a letter back to me ignoring everything I had asked for and challenged them over, saying that they will put any further correspondence from me on file without a reply unless I had any new evidence! How much more evidence do they need!! I then sent them a letter saying either sue me or not, and not to write to me unless they were dropping the case. I haven't heard a thing from them for months.

Hi digger42. I asked the Post Office the exact same question when I sent an appeal letter to UKPC. The PO said that it would still be signed for, and the letter did get there as they replied to say appeal unsuccessful pay up! Make sure you keep the PO receipt. Incidentally, I have followed advice on these threads in my replies and I haven't heard back from UKPC for a few months now. Would also suggest you complain about them to the National Parking Association - to jane.h@britishparking.co.uk. Not that they will do anything, but the amount of complaints against UKPC must be huge now. The more complaints that are made may put pressure on the NPA to get them out of membership as they must break nearly every rule in their code of practice!

Hi - I am in the middle of a UKPC dispute and have a posting on this site as I left the car park to get my baby some water, even though I had a receipt for using the park facilities! Reading through these posts, it looks like UKPC have been reported a fair few times to the BPA - I too, emailed my case to them and got a reply back saying there was nothing they could do and they would forward my complaint to UKPC! I wrote back to them saying that in my opinion UKPC were in breach of the BPA code but they haven't responded to that. We all know where the complaint forwarded to UKPC will end up - b for bin! Surely if enough people complain about the same company they should be struck off - it seems to me that BPA don't follow through. I'm going to write to MP and also the owner of the leisure park, but I wonder just how many complaints to BPA UKPC have had......Has anyone had a positive response from their complaints to BPA?

Hey Big Man Its owned by Sutton Harbour Holdings. Here's who to write to: Nigel Godefroy Managing Director Sutton Harbour Holdings North Quay House Sutton Harbour Plymouth, PL4 ORA Can't complain about the food at Pizza Hut, only the fact that it was a lunch time treat for our eldest son's 10th birthday which was actually on that day! We showed the bully boys the receipt and tried to even appeal to their better nature about it being his birthday, but now I know they don't have a better nature - or one at all come to think of it....

I have to say, I wouldn't grace them with my presence for a second time and give them the damn satisfaction. I for one, won't ever cross foot in the Barbican Leisure park ever again. I have just found out who the owners of the leisure park and the car park are so I am going to write to them about the bullies they employ and that they are losing their clients in the park valued customers. Perhaps Big Man you should do the same. Let me know and I'll post the address etc. I obviously don't want to get into the ins and outs of my ticket with them, but want to get my point across. Anyone any advice on how to word this? Thanks.

Thanks Big Man! I will not be paying them a penny. They are not prepared to listen. I've now written back to them to say they have until 1 October to provide the information I asked for else sue me or drop it! I must admit though I did feel quite intimidated when I stood right in front of their station at the Barbican Centre with my digital camera in hand taking photos of the sign there (which of course mentions nothing about leaving the park)! A big guy came out and just stood trying to look mean. Got the pics though. When we went in there beforehand to tell them we had a Pizza Hut receipt he said too late, and told us to contact Plymouth City Council as they would be issuing the ticket. Not knowing the area, and not knowing any better we did, then quickly realised it was nothing to do with the Council. What a liar - oh but not enough to break the British Parking Association code! Aaagh, these people.....

What a joke! Have today received a response from the British Parking Association who basically say there is nothing they can do except to pass on details of the complaint to UKPC - well we all know where that will end up! They also said: I regret to say that at the present time we have no legal authority to control parking enforcement activities on private land and there is little we can do to help you in your complaint. In England and Wales the law only regulates parking enforcement on public roads; however from May 2005 (??? IS THIS DATE RIGHT) anyone engaged in parking enforcement, using clamping on private land has to be licensed by the Security Industry Authority (SIA). Members of the BPA involved in this work have signed up to a voluntary Code of Practice for Vehicle Immobilising and Removals and we do encourage our Members who may occasionally be in breach of this Code to ensure that the situation is remedied. A similar code of practice has just been launched to cover issuing of Parking Tickets on private land and an Approved Operator Scheme is being developed to cover both clamping and ticketing on private land, with compliance monitoring as part of the terms and conditions. At the present time therefore, all complaints received against members are logged and passed to them for review, comment and further action where appropriate. Your complaint has been passed to a senior contact at Director level at UKPC who investigate your case. What a laugh! It makes me so mad as there are a few things on the BPA website such as a press release dated April 2007 saying: "Rogue companies which issue parking tickets on private land will be driven out of the market thanks to an initiative set to be enforced later this year. From October 2007, the Driver and Vehicle Licensing Agency (DVLA) will release vehicle registration information only to those companies which are members of an Accredited Trade Association." What good is this, especially when many of these companies don't seem to comply with the BPA code of practice anyway. Its all a waste of time with them as they must have received many complaints but seem unwilling to do anything about it. I could find a number of BPAs code of contact points that UKPC haven't met - I have replied to BPA but doubt they will respond. There is no way on this earth I am paying this charge......

Thanks for your responses - I will read all the suggestions thoroughly and draft a suitable response! They said in their letter that we have until 1 Oct to pay else goes to debt collection! These idiots need an independent government body or someone to monitor their bully behavior. They just do as they please. Well not this time....!! Will post update soon!

Hi everyone - I'm fuming. During our summer holiday we stopped at a retail park in plymouth to treat my older son for his birthday that day at Pizza Hut. We went to get a bottle of water for our baby, went to pizza hut and when we returned found we had a civil parking notice! They had watched us walk out of the carpark, then 2 mins later slapped the ticket on. We approached them on the spot as we could prove that we had used facilities within the 4hr time frame but they didn't want to know. They even told us to contact Plymouth City Council as they would be the ticket issuer - obviously we now realise they were lying to get us to leave! I took a photo of the sign there as it didn't say anything about leaving the park! We wrote an appeal letter, and all points were ignored in their response saying to pay up. I wrote another letter saying because they ignored and couldn't disprove my points, I wanted a copy of their complaints procedure and the legislation to which they operate under. Just received a reply saying not cancelling - still not disproving or going through any points - not enclosing their complaints procedure or legislation details but telling us if we don't cough up in 14 days they will pass to debt recovery agency! They also say that any further correspondence will be filed but not responded to! I'm not sure what to do now as I am NOT paying a penny to these bullies . I may even put a sign on my gate saying something like - anyone associated with ukpc ltd enters onto this private land will be subject to an £80 fine for trespassing! Works both ways. I'm livid. Has there been any progress on people getting cases together to try and beat these parasites? I've given all details to the BPA but as yet havent responded to me or even acknowledged my correspondence. Any advice would be gratefully received! Sorry for lengthy post! Thanks