Point one:
My initial letter to Egg was a DSIR (or whatever it is, the thing where you claim under the DPA) asking for statements for both my credit card and loan accounts that I had with them. I sent them a cheque for £20 to cover the cost of both batches of statements.
They sent me the statements for the credit card and also a letter saying "you've paid us too much, where shall we send the surplus £10". I wrote back and told them what the 'surplus' £10 was for and what they should do with it.
Weeks down the line I sent my statements back claiming £200 (pathetic amount, I know) for my credit card, and prompted them to send the damn statements for my loan account.
Is there anything I can do to punish them for breaking the 40-day DSIR deadline by several months?