Following my post yesterday concerning my Philips Laptop with repair problems at PC World I feel it only fair to post again as the dispute has been positively settled. Following a visit yesterday evening again to the PCW Glasgow store and having additional conversations with their Customer Relations department they agreed that the laptop had NOT been repaired even though it was away with the Tech Guys for over 4 weeks. They offered me a full refund or replacement product and I opted for the latter. I returned home last night with a brandnew Sony VAIO with a better spec, faster CPU, double size HDD etc. They have fully installed my confidence in the Dixons Store Group so this is just to let anyone on this thread know that issues can be settled amicably. I will now continue to purchase products from PCW in the future. Dai Garrett

I wrote an article yesterday regarding my Philips X56 laptop that was returned on the 28th day after supposedly being repaired. It was returned in the same condition and I now have to wait a further 28 days again. This is what I have learnt. PC World / Dixons group have a deal with the manufacturers that allows return of faulty goods ONLY within 28 Days. After this, Peasey World has to deal with any warantee issue, i.e. Repairs. In a perfect world, any faulty goods would be replaced but not here....ASDA or John Lewis would just simply exchange the goods if they were substandard. In this day and age I cannot believe that such a large store group cannot provide a service to their customers. Even the staff could not careless about the problems. I even had to go in after 2 weeks to chase them to send off my faulty laptop to The Tech Guys as they explained that they were simply to busy to deal with me. Can someone explain to me wether or not the practises are illegal or can they simply get away with this ?

First time posting. Peasy World again and my Philips X56 laptop. I have read some other posts concirning this model but I never managed to break the screen or wear off paint, but I want to share the bad treatment I have had and wondered if anyone else has had problems. I have had my laptop since last November 2006 and originally it came with the XP with free upgrade. Eventually, after paying £16.50 for this free upgrade I upgraded the laptop, and this is when the problems began, although not totally down to the Vista. The unit started over heating and cutting out until 28th June when it packed up completely. I returned it to the Wrexham Peasy World branch on the 30th June from where it was originally purchased. They explained it would have to gop back to The Tech (Wrech) Guys and I returned to the store one week later to be told it was at the repair centre. On 11th July I contacted the TG's and they told me the unit had not been delivered to them and it was still in the store. It was collected the next day but I sent a complaint detailing the problems to Peasy Customer Support who e-mailed me by return apologising for the branches poor performance. I was contacted last week and told the unit was ready for collection 27th July (oddly enough the 28th day after qwhich they have to give a refund). The store was noisdy but the unit appeard to boot but when I got home I noticed some 'beep codes' which actually give a unknown error. The unit however will not turn off and only goes off on the power switch, which is not good news. I contacted Peasy World this morning and have been told it will have to be returned again and it will take up to 28 days again. I am totally shocked by the treatment and attitude I have received. Many other retailers would just give you your money back, but not this outfit who if they do authorise a refund, it is in vouchers only. I wonder what Philips think about this or do the condone this treatment as surely, if there is a manufacturing defect Philips should exchange the faulty product directly. I for one will not purchase from PC World again but meanwhile, what about my laptop. Anyone else with similar problems ? Regards, David