Sorry for the delay, been hectic 2 weeks. The number they gave me was the Barclays Customer Relations - 08457 555 555. Ive now got a letter from them explaining that they have made a mistake and that my statements will be with me within 28 days. So as im in no hurry at the moment so i am prepared to wait until they come through, i know i should get a claim going as they didnt respond within 40 days but at the moment with so many other thing going on (mom still in hospital) i havnt the time. many thanks

I phoned the radbroke hall number and they informed me that they are no longer dealing with woolwich customers and gave me another number at barclays. When i phoned them they told me that i had already logged a complaint with them regarding my sar (which i hadnt) on the 20th june, they also said that they were still within the 40 days timescale to provide my statements, when i informed them that the original letter was sent on the 3rd may and that the 40 days were up and i had also sent a lba, they just said continue with you claim then, they wasnt bothered at all. so i will have to go through mcol now, more hassle and more expense, the only thing that keeps me going is the help from this site. welshcakes if you could send me the templates i would be most appreciative. many thanks

once again thanks for the reply welshcakes. I will ring them on monday and let them know what i intend to do, should i ring radbroke hall as this is where i have sent my S.A.R and also my LBA. many thanks s&c

hi sorry for the delay, my mom was rushed to hospital last week and been a bit distracted. I havnt had a thing off them, not even a standard letter. So i am going to mcol them, what can i claim for as im not to sure. many thanks for the reply s&c

many thanks for the reply, just a waiting game for another 6 days then. cheers

Still not heard anything from woolwich so i sent them a letter before action on friday letting them know they now have 7 days to comply or i am going to seek a court order. Is this a normal tactic from the woolwich to just ignore everything ? thanks

Hi all First time posting here, have been reading lots of info, great site I have sent my SAR off to barclays/woolwich on the 3rd may, the 40 days are up today and i havn't had any contact at all from them. I did send my letter (recorded delivery) to the data protection people at Radbroke hall, Knutsford, as this is where i had previously had a letter from. Have i made a mistake sending it there or should they have forwarded it on. thanks in advance