The plot thickens????
I have just received a call from WF Branch mamanger in N'ampton and he had admitted that after 4 days of searching they can not find my original CCA, he advised me that they are going to send me my legal agreement as a copy with the details they have on the system.
So they cannot fulfill my CCA request, does this help me in any way?
OK - WF will refinance my 8K - theats gracious of them isn't it - I did say to WF - is that so you can have another 20g hold over me....
Have spoke to the FOS - they advised that not having cca with my signature is not a great bargaining tool, he advised me to complain, I have drafted a complaint letter, but am not very good at it, could anyone comment and possible advise on anything I have missed.
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Dear Sirs,
I wish to raise a formal complaint regarding the above account number. I have many issues with the above account, and afer taking advice from the FOS I wish to bring these to your attention.
1.The above agreement is for secured loan, the loan was never secured.
2.Insurances were added to the loan as this was ‘the only way we can finance you’, this I believe is not right, and as I receive 6 months full pay and 6 months ½ pay, why would I need the insurance
3.The loan was taken out because we needed to kick start some building work, we informed the person (Claire) selling us this loan of that, I was informed that early settlement wouldn’t be a problem and the overall cost’s would be dramatically reduced, this is not the case.
4.I have requested a copy of my original CCA and have been verbally advised that this cannot be found.
5.Your entries on my credit file are incorrect, they state I have a mortgage at an address that was rented from a Housing Association.
As you can clearly see, there have been some issues with this account, I will also mention the calls received from your staff, even after requesting that they did not contact me by phone, on one occasion the Branch Manager from Milton Keynes rang me 7 times in 10 minutes, as I had advised him I did not wish to discuss the situation over the telephone, even after being advised I was going away, you still contacted me by telephone whilst on Holiday in another country.
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Thats as far as i got before my mind went blank - any help would be really appreciated.