I got a letter from natwest yeaterday most of which is the standard letter i have been reading on other posts 'fair reasonable and transparent charges' 'OFT and credit cards' etc etc.
But there is another paragraph as follows:
'Consequently, against that background, we must differ with the views expressed in your letter. Despite this, we have taken the opportunity to review the charges that have been applied to your account and as an exceptional matter we have agreed to refund £84 as a gesture of goodwill. Acceptance by you of this payment will be in full and final settlement of all claims you may have relating to our charges. However, our Terms and Conditions will continue to apply and any charges that accure in the furture must stand.'
signed Mark Chamberlain
Does that mean that i can't claim for the charges back on my other Natwest account or any future unlawful charges?
I think i will have to write them another letter, and i suppose i will have to tell them they gave me too much money back as well.