PCW have a system called Oasis which generally says that if the item is valued at under £100 and becomes faulty within the first year then its just an instant exchange to avoid confusion. this applies to most products apart from things like ipods and printers that go for testing. hope it helps

As an ex employee of CPW i can safely say that these sorts of things happen. If infact the phone was from CPW then you should have received the standard receipt in the original box (which you would keep for you accounting if you are a charity) and on this receipt there is the surname of the person who processed the sale so you would get who sold it to you ie:: John Smith would be SmithJ on the top right hand corner of the slip. If this fails you can go to any CPW store with your mobile number and they can print out an original of your contract as long as you have your mobile number and a proof of id. with these in hand fire of an email to Charlses office and you will probably get a reply within 24 hours from one of his secretary's. If you need anything else please PM me.

I've been with three a number of years now - actually since they started and i have never paid by DD. Recently i have noticed that on the bills it shows a "payment method administration charge" of £2.553 + VAT which comes to around £3...is this fair just because i choose not to pay by DD because im a student and i dont want to pay charges just incase a DD bounces. can i recover these costs?

1) lets get things straight i have nothing to do with this ROPV charachter 2) you wanna take it back go for it...just dont rant and rave that you want it done asap 3) you contract is with the retailer ie: PCW - NOT the store but the retailer 4) "diatribe about the store no being there"??? excuse me ??? i never said that you cant take ure laptop back..what hacks me off is that people take their laptop back knowing very well that its not the store that can repair it but its the techguys - simple as that. why cause aggravation when you can prevent it?? theres no need

it takes the p*ss that what it is...these companies allowed to get away with anything they want and we have to pay for it. but ive just read the old contract and terms and conditions on it say the credit limit in place is "just a guide line"...then why the hell do they put it there??????

no no it will never be policy or law but thats the way i think managers will look at these issues...if they can get the customer to spend again in the store what harm is that at the cost of a fiver or so. again its down to the discretion of the manager in this case but if it was me and i was serving Stethomas then i would probably tell him to come back with proof of purchase and i would issue vouchers..no probs....when you come to PC's and expensive items ...then obviously the cost factor comes into mind...

thanks man...

hmm...so when they say they have set a limit on my calls it dont mean anything...damn...how would i go about an SAR?

thats where there is a thin line between business ethics and good customer service. for example pc world who's flagship stores have targets of 100k a day on saturdays and sundays - they can afford to take a hit of £5 - £10 on a product if they are issuing gift vouchers which have to be spent within the company and also re-issuing the product onto the shop floor at the correct price. they get a returning customer, and hopefully a happy customer which is better than an unhappy customer and loss of trade!

duly noted thank you. i now fully understand what you mean rosie..thank you. and as for the lawyers remark - wasnt directed to you but i apologise for any offence caused.

I am currently on sky and the only problem i have is that the router keeps cutting out. i work with pc's and what not all the time so i know my stuff but every two days it keeps cutting out and i have to reboot it. i tried to get the router settings from sky but they do not give them out so i had to hack into the router myself and get my username and password - which BTW is about 400 digits long then "@sky.com"... tried another router non - netgear and everything works fine but sky wont entertain any calls unless i have the netgear router plugged in and they just dont want to give me a new one. everytime its just yes we know there is a problem and we are dealing with it. any advice on how to get the router changed without having to buy a new one?

A couple of years ago i had an account with CPW o2 and went abroad. With my price plan i had their ITS bundle which gave me cheaper calls that i used. However to my surprise when i got back my bill was over £1000 for calls even though my credit limit with the company was set to £250. I had opted for their online billing - a BIG BIG mistake - and quite often had to complain that their service was down - and also found out that if you are over your credit limit they stop your access to their online services so you cannot check whats left of your account. They threatened to take me to court and call in the bailiffs to get their money so i had no option but to pay by installments. However I have still not received any of my bills to proove these charges - what can i do? they breached my credit limit and are threatening me legal action if i dont pay? please some can you help cos im stuck...

I wasnt quoting any law as such. If you can provide proof of purchase and have the items that are unopened, im sure you can get yourself a credit voucher from PCW. Sorry for the misunderstanding, didnt mean it to sound like a legal thing at all. Just ive faced the same thing before and its a grey area really. Customer has bought something and hasnt opened it, and its still in saleable condition...should you take it back? generally i do to give good customer service.

If you can provide a proof of purchase eg card statement, then you are entitled to store credit if the products are in a saleable condition. a manager cannot tell you otherwise.

It just seems to convenient to me that everyone is having so many problems with PC World. Ive bought all my Pc's from PC World and had no issues with aftersales. I bought my HP 1665 from them last august and had an issue with it over heating....called up the techguys and got them to come out the next day. they changed the heatsink and fan in the laptop and its working fine ever since. If you go into the store causing fuss and abuse and just say what you want no one is going to listen to you. they are humans after all. With the whole dixons group, ALL laptop repairs are carried out by the techguys (used to be mastercare) regardless of what the problem is simply because the technicians in the store dont have the tools or parts to repair things. this is not breaking any law as the contract you "sign" is not with PCW but with DSGi the parent company which is the retailer and "techguys" falls into this umbrella so PCW are within their rights to refer laptops and PC's to them. If there is a problem with anything within 28 days then fine, no problem, you can get a refund / repair / replacement - but thats a stated time not a legal time limit. Ive looked online for the law but there is nowhere where it states there is tied contract for 6 months as previous "lawyers" have mentioned on this thread.