Hi all, I've been helping a friend with her claim against HSBC as she has no computor access at the mo. Her 1st letter went Feb this year & was for £1994, she was at the point of making a claim to the court, but was trying to get the fee together & they sent her an offer for £2019 yesterday (another £25 since original claim) which she has accepted. She went into the Nationwide today to open another account (at last!) but was refused as the HSBC has now put her on a defaulters list, they told her that they have had to refuse a lot of new customers on this basis, so it could be a problem if HSBC shut her account, any advice on this please?

Sorry Auburn I was speaking in general terms, not as a reply to you directly, my friends are dealing witn the HSBC & Barclays respectively. I am just looking at all the threads to find more information to help them.

Hi all, another newbie, just having a look about at the moment, I have 2 friends who are claiming their bank charges, so I have been passing advice on from MSE, 1 is at the going to court stage, but she has to find the £120 fee 1st, & the other has not recieved her statements within the 40 days, so she is getting in touch with the Information commisioner. It's good to be able to learn from others experiences, but it seems that the banks are now changing tactics? HSBC & Barclays are the banks involved here.