This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Hello I'm a newby and I wondered if you could give me some advice, I have a standing order of £4 for an animal charity, I tried to cancel all my DD's with Halifax, thought I had but didn't realise the £4 was SO, anyhow didn't have no money in the account as I had sent a letter asking them to close the account ( long story) anyhow long and short of it they keep paying the £4 and charging me £35 for being overdrawn - I don't know who to contact to cancel the SO as I've been paying it for years and I've forgot how and when it was set up -I'm in despair at the moment as I haven't got the funds to cover all the extra charges being heaped on me.