Hi everybody,
This is my first time on CAG so forgive me if the questions i am going to ask in this posting have already been answered as i have been unable to find the answers while looking through the threads so far.
I have had a bill outstanding from Scottish Gas of just over £200 and had already paid £50 of this off it a couple of weeks ago.
I had told them at the time that i would be paying off the balance today as i have just been paid and at the time the man at the call centre(which took approx 30 mins to speak to) told me if i didnt pay all then i would be liable to be charged for late payment.
Today when i phoned (another 30 mins hanging on the phone!!) i was told the charge was £14 for this late payment! I refused to pay it and paid off the bill i was due.
The girl at the call centre said to write to the address at the top of the letter about the charge as she couldnt remove it from the account and she also said it will continue to accrue charges until it was either paid or removed from my account.
So, my questions are these:-
1. Was i correct in not paying that charge?
2. Is there a standard letter that is on CAG site i can send to Scottish Gas about this charge?
3. Would this be classed as an unlawful charge just as with bank charges?
Many thanks in advance for any advice or help anyone can give me and keep up the good work.
Its great to see everyone working to stop us all being ripped off with these disgraceful charges! I hope we all continue to spread the word and get them all back!
All the best
Scott