I've been offered a settlement of £1600. The true figure is over £3000.
To Quote the letter:-
"Whilst many of the services are provided without a corresponding charge, we do make charges when customers, by their actions, request an increase to or the creation of an overdraft in excess of their previously agreed limit. By reveiwing such requests we provide an additional service to customers, in many instances allowing items to be paid either by creating or increasing an overdraft. These charges can be avoided entirely by arranging suitable borrowing facilities in advance.
" For these reasons, we do not agree with the basis of your complaint. We believe that the charges we levy are for providing services and are not penalties or charges for default."
It goes on to say that the payment offer is a gesture of goodwill and would be considered " Full and final settlement".
Has anyone had this reply (or one like it) and can anyone give me advice on the best course of action?
P.S. I've already filled in my N1 Court form and was 2 days away from sending it!!!