I am waiting for them to get back to me to collect it, I had to go and get another fridge freezer (Not from Brighthouse tho) they said they will give me the £75 I paid them!! I actually paid them £86.75 I feel really cheated and messed about by them, people from consumer help line said I could sue for damages. Not sure what to do next now..

Update from regional manager he said he would collect fridge and pay me £75 the payments I gave them I added it up an its more than that including late fee payments and I told them I was withholding payments until this is resolved, he admitted it was totally their fault and apologized a few times, they are accepting blame, it has been so distressing. Do you think that is ok?

I dont trust them and dont want another fridge from them can I get the money back I paid them?

I just had this reply ..................... The fridge/freezer that was delivered to you was brand new. It should have been explained to you that you would be getting the one that was on display in the store. The damage to the appliance must have happened whilst in transit from the store to your property, I can only apologise for this and we will be speaking to our service team regarding the incident. I am looking to solve the problem by ordering you a new one. If you are happy with this I will look to order you one, Let me know and I will sort it out and let you know a date it would be arriving.

I think I will do that, I asked them to reply by email and/or post, but they tried phoning me I will not discuss it over the phone, I havent heard back from them yet... not sure what to do now tho!!

Thank you so much I will do that right away and let you know what happens

I will send them another email now and yes they did get me to take out osc well I was kind of forced to take that out because I did not have house insurance

I emailed them with that complaint and asked them to acknowledge receipt of my email and I asked them to reply by email they did reply saying " Please contact the store via telephone, I cannot deal with this issue via email. Thank You " I replied back I want a reply by email, they didnt reply but they are constantly phoning me I am not answering them so they can fob me off, I dont know what to do next they also charged me £30 for delivery of this fridge.

Thank you I will do that

can anyone help please

Can anyone advise me what to do please I have a fridge freezer from this firm I unpacked it all last week the freezer handle was off the fridge was wrapped in bubble wrap no manuals with it and a few scratches I ordered brand new they sent hotpoint arount to fix handle he cannot fix it the whole door has to be replaced, he also said it is not brand new (I ordered new) he pointed out dents and other marks he said our company would never send it out in just bubble wrap! it would be proffessionally packaged and there are always manuals. I am disgusted and appalled that this could be second hand I have just filled it with over £200 of food!! What do I do?

Will do thanks.

Oh thanks for letting me know I am really fed up with them now I will do as you advise and post any updates here thanks again.

Thanks for replying sorry for sounding stupid but what is ICO? I have already started the ball rolling with the FSA and they been in touch with them.

when I had my house up for sale I had trouble with gas and electric and they gained entry to my house without me knowing even though the meters were outside the property? were they allowed to do that?