retailerspointofview im sorry , but everything you put down was assumptions made about my situation , all of them were wrong . i was over ten miles away when the CS lady in store called samsung for me , had nothing todo with my details . samsung are one of the only manu's to fix there own sets with currys , thats the deal 'they' have with 'them' my deal was with 'currys' , not samsung , had i went straight to samsung and gotted a new tv , any faults and im required togo straight to samsung again . i didnt care who 'currys' got to fix my TV , as long as they sorted it with whoever they have contrcted to do repairs . to end this thread .... i now have a brand new 40' samsung lcd , of which i poped a bit more cash in to get . currys replaced this , so any more faults and im still tied to currys , not samsung .

i guess you missed the point , going to the manufacturer directly voids any contract you have with the shop you purchase from , any more faults with the repaired tv and you havent got a leg to stand on with the shop . i was well aware of currys deal with samsung to fix there TV's , problem is dont care , my deal was with currys . as an update to the situation , got a phonecall from currys last week saying samsung dont have the parts so im entitled to a credit voucher for instore

i guess it was to point out the fact that i was on the phone to a call centre that seemed tobe outside of the uk . as for being carefull... im young , its for the generation above me todo all the tiptoeing around , and by the time it reaches my generation we will all be wondering what the hell was the big fuss anyway

last time i went to the manufacturer due to the shop selling out of my item(xbox) , the repaired console broke 1 week out of the warranty and i was left with little rights to take it back to the shop and was left dealing with the manufacturer and a repair fee . i wasnt about to make that same mistake again from what i was told over the phone with 'whatever happens' support, is that they have a contract with samsung to fix those TV's .... thats fine if that is the case ( i think i was being palmed off myself tho) , but its still upto those guys to deal with whoever they have the work contracted to, not me. anyway , i rang my local store back and spoke to the lady who id poped in and talked to the other day , she took my details and rang me back later . she even admited to having problems herself they also told her that i had to ring samsung , but she insisted on the matter and pointed out the , 'one call one fix' (or something to that effect) slogan , and they told her they would ring me at the start of the week to arrange a engi to pop out . thank you to everyone for the advice , ill update as to how this turns out p.s , can anyone edit the thread title ? stick a 'r' in there for me .

cheers for that , very helpfull , i shall persue currys .

hi there , id like a little advice as im not sure where i stand here . i have a 32" samsung lcd tv here that was purchased 11 months ago . it has a connection fault at the back , and also a habbit of randomly turning itself off . its still within 1 year of purchase , and i also bought the 2 years 'whatever happens' extended cover . i rang the number that came with my product advice and support leaflet stapled to my recipt , after a lengthy convo with the 'tech guys' i was told to ring samsung and get them to repair it . really puzzled by this i went down to the store i purchased it from and explained the situation to the customer service lady there , she also said it should ahve nothing todo with samsung , and to ring a whatever happens number she gave me . ive just called this number , and after a lengthy chat with an indian chap with a thick accent , he was insistant that i call samsung . i tried to explain that i didnt buy the TV from samsung , and they can get whoever they like to fix it , but my contract is with them . i was told that i obviously didnt understand him and the call would be terminated , i asked for the chaps name and was refused , when asked if i could possibly speak with his superviser the call was disconected . ive just rang the store i bought it from again in hopes to speak with the lady from the other day , they are busy and im awaiting a return call , but id like to know exactly where i stand if possible , am i right in thinking that its down to them to get my machine repaired? if they have the work contracted out thats fair enoug, but isnt that also for them to deal with ?