That's great. I'll just play difficult. They seem to stop responding to emails around 1pm so I've forwarded the last one back at them and to the complaints email address. They had the cheek to email me asking what i thought of their customer service so i told them then email it back to complaints+billing asking if they were having a laugh.

Further developments... turns out that although I submitted the cancellation forms prior to the end of the "lease" on the domains, they maintain that invoices had been issued prior to the cancellations. I am querying all of this. There are 6 invoices, for sums varying between £4 and £15. So probably a total of £50 odd quid, but it seems Arvato are pursuing them as seperate sums. Does all the above advice about it being small sums still apply? or could they package them up into one and then it might not be such a good idea ot ignore? As I've said I've only received one DCA letter so far, but this is probably because they don;t have the correct address for me and the letter was forwarded. So there are probably other letters floating around.

S'what I thought. I'll just keep telling them the same thing over and over again until they leave me alone then, and ignore the DCA. thanks ODC!

From what I can tell, they are trying to claim payment for renewals that were madejust before I cancelled. I've told them that I do not ackowledge the debt, until they have provided invoices in the first instance (which they are refusing to do) and that I accept them to be true. I have also told them that since I am contesting this debt I will not be entering into communication with arvato, and that if they claim they renewed my domains, they are charging me for goods that haven't been provided as none of the domains are currently registered, so can't have been renewed. There were about 9 domain names, so potentially there could be further small sums, including a couple of .infos so it could be more, but again they are refusing to tell me anything and just asking me to contact arvato. I've asked them for all sum(s) they claim I owe them in an attempt to figure out the extent of their attempted theft. Is this a matter I can report to the police? or a regulatory body? (given that the domains weren't registered but they still want payment?)

Thanks so much ODC. 1%1 seem to refuse to provide me with any invoices to prove this debt exists so I'll just carry on pestering them. In a pityful attempt at being conciliatory they have apparently informed arvato to wave the late fee (which wasn't mentioned in the arvato letter anyway) but I'll carry on bothering them. Do you think the lack of correct address is good or bad? If heaven forbid they do serve a CCJ would it affect my credit rating as it isn't an address I have ever lived or am associated with?

Hello, New here so go easy on me please I received a letter from Smith's / arvato debt collection a few days ago, claiming I owe a debt of £9.07 to 1&1 hosting services. Having read up it seems I'm part of some massive financial sting on 1&1's part. I would happily pay this to get them off my back but it rankles a bit so was wonderign what course of action would be recommend. The story so far: After receipt of the letter, I emailed 1&1 to ask them what the debt was for. I was told that even though I had cancelled the domain names I had registered with them, I previously owed them money (from memory I think this is incorrect) Anyway, here are the emails back and forth so far: Me: " " Them: " " Bear in mind the name of the dca is different, and this is unsigned. Me: " ." Them: " " Me: " " them: " " Me: " " What next? Did I push it a bit far with the last email? And the DCA letter says I will be charged £150+ if i don;t treply within the next 14 days. DShould I? Are there any templates I can use? Many thanks! i forgot to mention - the address they have on file for me is incorrect so there is a delay in me getting the debt letters the dca is sending, if at all. (post code is correct but they botched the data input) Shoudl I correct this? My gut says no cos then it shouldn't affect my credit rating, right? Bump... Can anyone give me an idea of how to proceed please? Anyone?