Hi all and the guvnor if he gets to read this.
I had a business account and as calculated by the marvellous spreadsheet from Vampiress I have been charged a monthly ‘ Referral Charge ‘ and once in a while an ‘ Unpaid item ‘ fee over that period of £1495.00 and with ‘ Compounded Contractual Interest ‘ on top equals £3004.43 @ 18.20% as per advice and spreadsheet.
After reading many posts I understand that the interest is to be advised on the Letter Before Action but if it goes to court according to wording on the posts I make an offer of just charging 8% as per Small Claims.
Can anyone who reads this please advise this is the right move as I had already sent an LBA a while ago, got wrapped up in work and doing life stuff and did not follow it up. Is it OK to send another LBA as I got a reply from RBS as follows :
Your complaint regarding charges has been passed to me and I am sorry we have failed to reach an agreement with you. Please accept my apologies for any unintended inconvenience or upset.
I note that a lot of the wording you use comes from the coverage that this issue has attracted in the media and on consumer group websites. I can understand this given the sheer volume of this.
I have to stress that the OFT review of charges, which initiated this public debate, is concerned only with credit card charges, although in their statement issued in April, they suggested that similar principles may apply to current accounts. As a result, the banks are waiting for an indication of whether the OFT will now investigate current account charges and the British Bankers Association is, I believe, trying to progress this with them.
In addition, the OFT has already said that their review and statement does not cover business accounts, which they accept operate under different terms & conditions than personal current accounts.
Pending the outcome of the discussions as to whether the OFT will now review current account charges, I regret that I cannot agree to refund the charges applied to your business account.
Advice would be helpful please anyone.
Capital One Paid out in full = £40.00
Virgin C Card Paid £20.00 going for the other £20.00
Abbey Nat refusing, got to start over as I left it to long
Alliance and Leicester paid £60.00 going for the other £40.00
RBS still going for £1495.00
THE CUSTOMER IS ALWAYS RIGHT
Andy