This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

I have received a letter this weekend offering £785 which is not far short of the amount I was looking to retrieve. In light of moving rental property in 2 weeks time I will be accepting this offer. I praise you all with your help in fighting HSBC and recovering my unjust penalties over the past 6 years. Kevin

I received a reply from Ford today, I haven't seen the letter myself but my other half gave me the gist. Basically they are saying that they check plugs at 60,000 and 90,000 but not at 70,000 and take no responsibility for the fact that the spark plugs and coils were damaged. This goes against what they state on their website posted by installspark previously so I will be following up with a further letter detailing these. The letter will be a "Letter Before Action" and give them a further 14 days to reflect. As I have said previously I have the old parts so I will include photos of these too. I will post the letter from Ford on here later...

And at 75,000 miles it says to replace. The invoice claims to be a 70,000 mile service, and I believe the vehicle was slightly over this so much closer to 75,000 than 62,500. The point is the spark plugs were visibly in a poor condition and nothing was done about it. Thanks for this area on the Ford website, very useful.

Well thanks for the advice, I particularly like the one about marking parts with nail polish! However it is too late for that now. I have written a letter to them and posted it recorded delivery today asking for the money back due to poor workmanship. I doctored a request for repayment of charges letter from the bank library replacing parts like with... It will be interesting to see what there comeback will be.

Thanks for that breadline, well after reading a few other posts in this section I routed through the Supply of Goods and Services Act 1982 and got some tips on what to ask the current service garage and got onto them this morning before the repair took place. They have given me the old parts back so I can see the damage and I have written a letter to Ford which I will send tomorrow.

I took my Ford Fiesta into Ford for a 70,000 mile service on the 22/03/2006 which also involved a repair to the thermostat which had developed a leak just days before. The car had been in my possession at the time for around 9 months and had done 10,000 miles since I had bought it so needed an oil change and the service. I thought I would take it into Ford for the good of the car and the service history. I was charged in total £414.14 It is now 06/06/2006, and the car has developed a problem, it is misfiring which means it has fuel deprevation at high revs which causes the car to judder when the acelerator is compressed. I have taken it into a local garage this morning and they have informed me that the spark plugs are not in good shape, one in particular is completely rusted and has been for some time. Coils may also need to be replaced but a full investigation will take place tomorrow as well as a repair. The job at most will cost in the region of £200. Now I am no car expert, but I would've thought that Ford during a 70,000 mile service of the vehicle might have come across the fact that the spark plugs were looking poorly. I am going to proceed with the repair at the local garage and bring the mechanics report to Ford and ask for my money back for poor workmanship during my 70,000 mile service. What rights do I have as a consumer and what can I legally claim for in this instance? Can I claim back the costs involved at Ford and the current repair costs? Any help will be greatly appreciated.

Well Mr. Shepherd hasn't bothered to reply to my first letter, deadline is today and not received anything. LBA will be posted today by recorded delivery. Letter in the post

Hi James, I am nearly at the end of the first 14 days and not heard a word, sending off the second letter on the 6th. I sent the first letter by 1st class post so I guessed they wouldn't reply. I intend to send the second by recorded delivery. Out of interest did you send both of yours recorded?

Thanks Brecken, I also have details of this PO Box, but I think this address of the head office will be a little more direct. John Lewis Partnership Partnership House Carlisle Place London SW1P 1BX

I pity the fool who authorised that!