The RAC sells you a warranty then off loads it to a third party company called the warranty group. Had to claim for suspension springs as one broke whiost driving, RAC wouldn't entertain it as it wasn't theirs, warranty group wouldn't entertain it as I hadn't called out an RAC brakedown van. The car was on the ramp in the SAAB dealership getting a defect repaired that the RAC had caused by dropping it off a towing cradle. Complained to The warranty group, dismissed claim, and said to go to the ombudseman. I said no, we'll go to court instead. I won, they had to cough up. All this had done is tarnished the RAC's credibility, will change to the AA at renewal.