Hello new to here seeking advice. below a letter to pcworld. sorry for the length but couldn't condense it. appreciate any advice.
After speaking to a member of customer services I'm sending in this email regarding a small but annoying problem that has arisen.
After purchasing an Advent 7110 Laptop from your ******** branch on the 17th Dec 2006, the young lady who served us told us that it would work with Windows Vista when it is released as it had a sticker indicating "Windows Vista Capable" We required a laptop at the time otherwise we would have waited till Vista was released and you were selling laptops preloaded with it.
Subsequently a few weeks ago I was pleasantly suprised to find out that I was eligible for a free upgrade via a company in Holland (Moduslink) once the online form and my reciept was faxed to them. Waiting expectantly at the moment. I browsed the Microsoft Vista homepage and after downloading and running the compatability program it gave the results that the graphics would not work namely the (Aero) feature of Vista on my laptop.
I searched more in depth and finding on Intel's website that the graphicschipset wouldn't work with The Aero feature.
I'm not at all happy as i was told at the time of the sale that it would work with Microsoft Vista. (The young lady seemed more agitated/pushy with selling me an extended warranty at the time and I wouldn't of been surprised if she'd admit to serving the pope to clinch an extended warranty sale) I had to repeat myself 4 times that i wouldn't like the extended warranty. was she more concerned with the warranty sale hence a shortfall on the technical knowledge?
There reply.
Thank you for your email of 30 March 2007.
The laptop Advent 7110 is capable of running Windows Vista Basic which is why it highlights this on the compatibility sticker. You would have to upgrade if you wish to install with the premium version or above.
The sticker doesn't mention only work on basic. it's the size of my thumbnail.
Wouldn't have bought it if it wouldn't work fully with Vista.
Where do i stand?