Hi I've just had my hardship claim agreed after just 3 weeks. The money cleared my account today.
I was in contact with Ronan coyle. I spoke to him twice. First, I faxed my info to him and then three days after I phoned to confirm he'd received it. He said no and gave me a different fax number. Again, I phoned four days later and was told they had received it and it was being looked at.
I'm not at work today but when I am iI'll post the telephone numbers and fax numbers that I used.
Ronan Coyle seemed a really nice guy, despite working for Abbey. I was nice to him and thanked him for answering the phone knowing how busy he was.
Will post numbers tomorrow.
Buby x