This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

I wonder if anyone can offer some advice. We got our son an iPhone 5C the Christmas before last. It's on a 24 month O2 contract, which expires in December 2015. Last week the touch screen stopped responding. The phone switches on and powers up just that the touch screen doesnt respond to any touched or swipes. From a visual inspection the screen and device is undamaged, no cracks, chips or the like. No water damage (never been exposed to water). Took it into the shop it was purchased from and they sent it off for repair. Yesterday I received a tect to say the repair wasnt covered by them and to phone for a repair quote. On phoning the cost of repair is £180 as they say it is pressure damage. Although outside of the manufacturers warranty I was hoping it may have been covered under the EC directive about purchases within 2 years.Putting aside the fact I wont be paying £180 to pay to fix a phone, is it worthwhile/possible to try and pursue this further under the above directive or any other Act? Or would I just be wasting my time. Any advice would be appreciated.Thanks

Thanks for confirming. I'll get the written back up done today. Thanks again for your help

Hi, just looking for a bit of advice. My mobile contact is due up first week in February, so contacted orange last night to see what deals they had. I was offered an upgrade deal which I accepted however speaking to friends I could get a better deal elsewhere therefore phoned them this morning to say was going to be cancelling the upgrade and was giving them their 30 days notice to move elsewhere. I was told no problem if I declined delivery of the handset (which is likely to be tomorrow) once they have received it and logged back into their inventory I would then be able to give my 30 days notice. I was advised this could take 10 working days. This doesn't seem right to me. I've asked for it to be noted I'm giving my 30 days notice form today. I know it's only 10 days but that practice seems wrong to me. Is this correct? Thanks

Just to let folks know. Phoned the number as advised by dx100uk and get a decent result. Basically accepted my offer so things are on a more even keel. Thanks again for all the help

Incidently consumer dude and dx100uk, thanks for time on this matter, really appreciated.

This was the first letter I had received. When I called yesterday they say they have applied for the warrant and it has been granted. At the end of the day i appreciate this is my own fault, done the one thing your advised not to do, and ignore debt and hide. Its quite probably all too late to expect any flexibility

They are the electricity supplier. Its technically Scottish Gas as I live in Scotland however Scottish Gas, British Gas, one and the same

I wonder if anyone can offer advice in my situation. Separated in January of this year and moved into rented accomodation with my 2 young sons. Its a struggle financially and emotionally and as a result I've put off and put off paying the electricity (there is no gas) Long story short - despite intending to deal with it I havent. I received a letter a couple of weeks ago talking about applying for Warrant of Entry on 5 September. I waited till pay day (yesterday) and called them to explain I couldnt pay the full bill £262 however could pay £100 and set up a direct debit for £100 per month to clear the debt and for future bills. I was told it was now too late and I would now have to clear the full debt or else they would be enforcing the warrant of entry on 5th. I recognise this is my own fault and buried my head in the sand for too long, however now that I feel a bit more like me, I'm trying to resolve this issue. Not keen on having a pre paid meter, given how expensive they appear to be and the inconvenience (theres not a local pay point) especially having kids. I've emailed there complaints as I figured that would be quicker than customer service, but guess it'll be next week before they respond. If anyone has any experience of this type of scenario, I'd appreciate any guidance. Thanks J

Hi stu007, Looking at the letters, it's council finance department who have been writing,

Scotgal68, thanks for replying. I just couldnt believe they are so off hand. I'm not disputing I owe then rent but it's surely reasonable that I get an explanation when 2 wildly differing figures have claimed. I've had very little involvement with my local council in the past (Falkirk) but if this is anything to go by, they're a nightmare. As much as a part of me thinks drag my feet and wait for sheriff officer involvement, I can do without the hassle and stress so will just stick to my initial plan. Thanks again

Apologies if this is in the wrong place. I was made homeless with my teenage son in January. Council put us up in temporary [expensive] accommodation. As I work I dont get housing benefit. Anyway, I quickly found new accommodation through private letting. I was in the council flat less than 2 weeks. I handed the keys back in, got a receipt and gave them my forwarding address to contact me regarding rent owed. This was 17 January 2013. First letter I received was on 15 March 2013, stating I owed £660 and this was due to be paid in full within 7 days. I emailed them straight away saying I accept there is rent due however a) why has it taken 2 months to write to me and b) how has this figure been arrived at. About 10 days later I get a letter stating I owe them £144 and needs paid in full. No explanation, basically the exact same letter as the previous one only the amount differing. I emailed them back again and said I will not be in a position to pay it in their timescale however I will pay the full amount by 24 April, (my payday) In the circumstances I did not think this unreasonable. To contact me after 2 months, to give me an outlandish bill for less than 2 weeks accommodation, I could have stayed in a hotel for that amount. However I've just came home from work today to say the amount of £144 is still outstanding therefore it is now their intention of passing my account to sheriff officer. Financially its been tough to set up home on our own (me and my son), I have no family alive and my sons mum takes nothing to do with him and contributes nothing, so I dont have that sort of money to hand however I didnt think it unreasonable given how long its taken the council to contact me to state payment will be made in what is roughly 2 weeks. Their conduct seems so heavy handed and aggressive, their communication poor. They've never even explained why my bill was £660 now it's £144, surely that in itself is worthy of an explanation. Can anyone offer any advice?

It does still have the tag on

Hi I bought a jacket in Glasgow Debenhams last weekend. It was fairly expensive, for me at least, £110. Its never actually been worn yet, but my partner was looking at it and noticed stitching is burst around the inside pocket. To be fair I had never noticed this when I tried on in the store. I did look at the out side and under the sleeves but not on the inside. I took back to my local store in Falkirk, however they dont sell the jacket. Staff member said they could send it away to get fixed. I reasonably believe if spending that money on a jacket I dont want it repaired, however they said that was the company policy, which sounds totally ridiculous to me. Initially I was looking to exchange, which I explained to the member of staff, however now I'm so peaved off I'm thinking I want a refund and I'll get a jacket elsewhere. I'm going to go through to Glasgow tomorrow assuming but would appreciate if someone could explain what my rights are rather than what Debenhams want them to be. Thanks in advance

I appreciate all the responses and your kind words. I'm not sure what we'll do but I feel less stressed about it, just need to calm down my partner. Thank you