If you wish to leave BT, from May 2007, you will be charged £5.00. This should make BT many £'millions as a large number of customers move away each year. Instead of attempting to resolve the issues causing customers to leave, they will focus on making a few quick bucks. Ironic, provide a bad service, treat your customers with contempt then impose a £5.00 penalty charge if the customer goes to another provider.