Homecare -What a joke!! I sued British Gas last year. They paid up after a fight. Usual story: boiler service; 7 year old boiler installed by them. Boiler faulty, system needs a pressure flush and a new boiler: £3000 please Disputed diagnosis; paid local plumber who repaired system which now works more efficiently than it ever did. I sued BG for £850 to cover plumbers costs plus aggravation. BT paid up with costs. I found out from a BG engineer that they get paid commission for boiler sales and pressure washes ordered following their service visits. This particular engineer had made £5000 from these commission in the previous year.