I wrote to them during the week lol.I got the rest of my statements this morning which are photocopies whi they guy yesterday told me he would get.Anyway im a bit puzzled cos in the same post i got a letter saying we are sorry to hear you are unhappy with our charges but we think they are fair blah blah.Bear in mind ive not written my first letter.My question is do i now go ahead with my LBA now.