Hi, We have just received a letter from our local county court stating the following: "To the Claimant Before DISTRICT JUDGE .... sitting at Warrington County Court, The Law Courts, Legh Street, Warrington... Upon the Courts own motion. The Court has made this order of its own initiative without a hearing. If you object to the order, you must make an application to have it set aside, varied or stayed within 7 days ofreceiving it IT IS ORDERED THAT 1. The matter be listed ofr an Allocation Hearing on 3 August 2007 at 10:45am for an estimated 15 minutes. Dated 22 June 2007" Can anybody give us an idea of what to expect and whether we need to prepare anything in advance? We already have all our correspondence, statements and schedule of charges put together in a folder and just need to make copies for the court/defendent, but we haven't been given any instructions. I would be grateful for any help that you can offer. Many Thanks

Hi All, Firstly I would just like to say thanks to all who post on this forum, it has been a fantastic help since we first sent out S.A.R - (Subject Access Request) letter to Abbey in January. We have been to-ing and fro-ing since then and have been offered £865 as a GOGW, against a claim of £4500. We have the letters confirming their offer and have written back to say we will accept this only as a part settlement and are still filing for the full amount. The letters we received said that the money would be credited to our account within 10 working days and that was back in April. They credited £725 immediately, but have since been playing what we think are sneaky tactics. We have been charged further fees twice since we received the letters and each time the charges have been refunded immediately. We have now filed with the small claims court and are awaiting Abbey's response (they have until end May). My questions is...do we have to take these reversed charges into account when claiming our money back? I am a bit confused as to how to handle it - and I think this is what they want. Because they are reversing charges that have come out over the last few weeks, they aren't actually giving us anything back at all and I'm not sure how to play it. Are we better to accept these reversals as part of the gogw they offered and then claim again once everything is settled (as we have been charged consistently every month this year) or should I disregard these reversals and go for the full amount we requested less the GOW they have already paid. I hope this makes sense and I'm sorry for the lengthy post. Many Thanks in advance Hayley

Hi Guys, Thanks for your help...I'm sure there are people out there who must get their fingers burnt by not understanding the true sneaky nature of this company!! I am going to post our LBA tomorrow so we'll see what they have to say then!!! Thanks Martha

Hi All, well, my hubby and I are pursuing a claim against Abbey for approx £4500. We sent them a letter with schedule of charges and received the usual 'looking into your complaint' reply. We gave them 14 days and were just about to sent them the LBA when we received a 2nd letter from them. This letter says they've looked into our case and as a GOGW they have arranged to credit £350 to our account. This amount is for one of the claims we have going through as we are presently claiming on 2 joint current accounts (totally £4500). We are unsure of what to do next? Should we send the LBA anyway? And what about the £350? Are we ok to accept this money? Do we just need to reduce our claim by the GOGW amount? We don't want to mess up our chances at getting a full settlement...any suggestions would be gratefully accepted. I look forward to your replies

That's pretty much what I thought - but just wanted to be sure. Many Thanks for the help - I will def keep you posted on the progres...keep your fingers crossed for us!!

Hi All, I have been reading the site for a couple of weeks now and have found it very useful in helping my husband and I with our claim against Abbey. We have totalled up our charges and including interest we are looking at around £4500. We have so far had our statements/lists of transactions and have submitted a letter deeming the charges unlawful. We have just received a letter from them which is basically a standard complaint response letter which states: "Thank you for contacting us and I am sorry that you have been so unhappy that you have felt you must complain. One of my team will be responsible for invesitgating your complaint and I have enclosed our Complaints leaflet, which explains our procedure for doing this. High quality customer service is of great importance to us at Abbey and we will do everything we can to resolve your complaint in a timely and satisfactory manner. I know it is important to you that we resolve your complaint quickly, but we want to complete a thorough investigation and sometimes this can take time. If we have not contacted you before then, we will write to you in a four weeks to let you know what is happening...." Etc etc... My question is - do we have to wait the 4 weeks for a response or, can we go ahead and continue our claim within the 14 day notice period set out in our letter to them? I would really appreciate some advice, Many Thanks - Hayley

Sorry - duplicate post - my mistake!!