Hi T4ff,
Thanks for your info.. True, i can't really see the point of Manual interventions, but it is a bit stragne they don' show up - but it may be that the removal occured before they hit the account etc..8) I think I may be uneccessarily flogging a dead horse really:D
No, it is a current account for standard charge reclaim, but the bit about "our current agreement with you" made me wonder... more because I had'nt seen it in my research on the site, but it probably is not that important.. The key bit is to try to get the statements pre 6 yrs, i have tried my branch but they are not so helpful now as everything to do with charges has to be dealt with via customer relations...
I will send the base response out to Ms Tudor in reply and delete the manual bit as you rightly point it is giving an opportunity to waste time to the bank.. and they don't need any help with that!