Ok - will do. Thanks again for the help.

Does this sound ok for the SAR in my case ?? Any changes ?? Getting a bit confused with my recorded interventions and manual interventions so I just changed it to recorded conversation !! ------------------- Data Protection Act 1998 Subject Access Request Dear Sir/Madam Booking Ref: xxxxxx Subsequent to my letter of January 22nd, to which I have received no reply, I am now writing to ask once again that you supply complete copies of all recorded conversations relating to my business history with your organisation. You have confirmed by email and telephone that such records exist and I would like copies to be sent to me within the next 40 days. If you are unable to supply this data because there has been no such recorded intervention, then please be so kind as to confirm this in your response. I enclose the statutory maximum fee of £10. You have 40 days in which to comply. I shall be reclaiming the enclosed £10 DPA subject access request fee together with monies already paid to your organisation along with interest claimed at the annual rate of 8% pursuant to section 69 of the County Court Act. Yours faithfully, xxxxxxxx -------------------

Can't find Worldwideflights (or Benz Travel Ltd) when searching on the Data Protection Public Register. Worldwideflights display an ABTA number F6929 which is registered to Benz Travel Ltd. and the address matches that on my previous correspondence to them. Can I use this address for the SAR or do I have to find an address that's in the Data Protection Register...... what if they are not registered?

Just visited their website today and they have changed the format (I wonder why ?) - you can now search online for flights - this wasn't there before - it was just a single page with their contact details and sample fares. Now they have some terms attached to the page eg: Please Note: The data displayed in this web site is NOT a display of AVAILABLE flights but is a database of prices and should be used as a means of researching the best fares for a given journey on a date or range of dates. Once a suitable fare has been found, it will be necessary to contact the travel agent to check if seats are available on the date you wish to travel. All airlines sell only a limited number of seats at the lowest fare on each flight. When these have been sold, you may be offered a seat at a higher fare. However, the price will NOT be removed from the fares database as the cheaper seats may still be available on other dates or subsequently become available again due to the airlines releasing more seats at the lowest fares due to fluctuations of supply and demand. Please also note that airport taxes vary between airlines on exactly the same routes depending on airline policy and it is important to check these with the booking agent before making a commitment. Additional charges may also be levied when using credit cards for payment or making late bookings when tickets may have to be provided at the airport desk for collection. In some cases, certain fares are only available to particular types of passengers. Examples of this are student and youth fares, OAP fares, group fares and inclusive tour fares requiring accommodation elements. Still no mention of cancellations or refunds though. None of this was there before but I guess I can't prove that as I don't have screenshots of the previous layout. I definitely wasn't told about the non-refund policy on the phone. I'll get written confirmation of the flight bookings and the issuing of tickets from QA and send a SAR to Worldwideflights for the telephone recording.

Thanks a lot Bookie - I'll get on the case now. If they can't come up with the recording (which either doesn't exist or will corroborate the fact that I was told that tickets could not be issued without me confirming the booking by email) do you think I have a case for a refund?

Should I give them another 40 days or can I take it from my original request, eg. January 22nd. On January 22nd I wrote: I am now writing to inform you that, unless a refund can be arranged, I am left with no option but to proceed with this case via the court system. I have been informed by yourselves that a record exists of the telephone conversation which took place on Saturday January 20th (see transcript of email below). I am writing to request that a copy of this record be supplied to me within 7 days as this will be required by the court. Should I now write: Subsequent to my letter of January 22nd, to which I have received no reply, I am now writing to ask once again that you supply a copy of the recorded telephone conversation which took place between Navin and I on January 20th. You have confirmed by email and telephone that such a recording exists and I would like a copy to be sent to me within the next 7 days. Under the Data Protection Act of 1998 you are required to comply with a subject access request within 40 days. My initial request was made on January 22nd and the 40 day period will expire on Saturday March 3rd. What do you think ?

I'm hoping that someone can help with refund on flights which we had to cancel. I contacted Worldwideflights by telephone on Thursday January 18th to enquire about airline tickets to Bangkok. A booking was made and my debit card details were given to them over the telephone. I was informed that the seats had been reserved and that I would receive a booking confirmation by email which I should check and confirm by email. The booking details were emailed to me on Friday January 19th at 11:56 and I was telephoned on Saturday January 20th at approximately 14:00 and asked to confirm by email that the details were correct. I was told that the written email confirmation was required before the tickets could be issued. On Sunday January 21st at 08:43 I responded to the booking email by stating that our circumstances had changed and that the tickets should NOT be issued. I also requested a refund of the amount paid £1327.00. I received an email back stating that the tickets had already been issued and that no refund was possible. At no time was I told that the tickets were non-refundable and could not be cancelled - these stipulations only appeared on the booking confirmation which I subsequently declined to confirm. The company's terms and conditions do not appear on their website (Worldwideflights - The Online Travel Agent). They have since emailed to say that they have a recording of the conversation that took place on January 20th (see email below). On January 22nd I requested that a copy of this recording be sent to me within 7 days. Since then I have heard nothing from the company - no offer of refund of taxes, etc..... and no tickets. I have contacted Qatar Airlines who say that the booking was made and electronic tickets were issued so presumably these have been kept by Worldwideflights. :-| If they have a recording then it will show that I was told that tickets could not be issued until I had replied to the booking confirmation. Any ideas as to which track I should take to obtain some kind of refund on this - eg. should I proceed with a subject access request under the Data Protection Act - they have clearly stated that a recording exists and I requested a copy back on January 22nd. Or should I go to court to obtain a refund of taxes, etc. Any ideas greatly appreciated. ---------------------- Extract from email sent January 22nd 10:20am: “YOU ENTERED A CONTRACT WITH US THE MOMENT YOU MADE A BOOKING WITH US.....AND ON TOP VERBAL CONTRACT ALSO STANDS......FURTHERMORE WE HAVE RECORDED CONVERSATION WHEREBY YOU HAVE AUTHRORISED THE TRANSACTION AND ISSSUE OF TICKETS...” -----------------------

I'm hoping that someone can help with refund on flights which we had to cancel. I contacted Worldwideflights by telephone on Thursday January 18th to enquire about airline tickets to Bangkok. A booking was made and my debit card details were given to them over the telephone. I was informed that the seats had been reserved and that I would receive a booking confirmation by email which I should check and confirm by email. The booking details were emailed to me on Friday January 19th at 11:56 and I was telephoned on Saturday January 20th at approximately 14:00 and asked to confirm by email that the details were correct. I was told that the written email confirmation was required before the tickets could be issued. On Sunday January 21st at 08:43 I responded to the booking email by stating that our circumstances had changed and that the tickets should NOT be issued. I also requested a refund of the amount paid £1327.00. I received an email back stating that the tickets had already been issued and that no refund was possible. :-? At no time was I told that the tickets were non-refundable and could not be cancelled - these stipulations only appeared on the booking confirmation which I subsequently declined to confirm. The company's terms and conditions do not appear on their website (Worldwideflights - The Online Travel Agent). They have since emailed to say that they have a recording of the conversation that took place on January 20th (see email below). On January 22nd I requested that a copy of this recording be sent to me within 7 days. Since then I have heard nothing from the company - no offer of refund of taxes, etc..... and no tickets. I have contacted Qatar Airlines who say that the booking was made and electronic tickets were issued so presumably these have been kept by Worldwideflights. :-| If they have a recording then it will show that I was told that tickets could not be issued until I had replied to the booking confirmation. Any ideas as to which track I should take to obtain some kind of refund on this - eg. should I proceed with a subject access request under the Data Protection Act - they have clearly stated that a recording exists and I requested a copy back on January 22nd. Or should I go to court to obtain a refund of taxes, etc. Any ideas greatly appreciated. :? ---------------------- Extract from email sent January 22nd 10:20am: “YOU ENTERED A CONTRACT WITH US THE MOMENT YOU MADE A BOOKING WITH US.....AND ON TOP VERBAL CONTRACT ALSO STANDS......FURTHERMORE WE HAVE RECORDED CONVERSATION WHEREBY YOU HAVE AUTHRORISED THE TRANSACTION AND ISSSUE OF TICKETS...” -----------------------