Hi, I'm wondering if anyone can help me.
On 5 February, my brother and I were both stranded for a night in
France when our Easyjet flight from Grenoble to London Luton was
cancelled.
I have written to Easyjet via the feedback form on their website
(there is no mailing address published on their site) on two
separate occasions since. I asked them to send me a contact name
and address where I can send the receipts for the expenses we
incurred staying an extra night in France. Claiming these
expenses is in accordance with the terms and conditions detailed
in Easyjet's Carrier Regulations and in line with EU passenger
rights.
Despite receiving automated responses acknowledging my email each
time I wrote to them, and despite them promising to get back to
me within 20 working days, I have heard nothing back.
I am at my wits' end. Can you help?
Many thanks in advance,
Richard.
--
PS Further information:
- The EU passenger rights document is here:
http://europa.eu.int/comm/transport/air/rights/doc/2005_01_19_apr_poster_en.pdf
- Easyjet's own rules on delays & cancellations in its "carrier's
regulations" is here:
http://www.easyjet.com/en/book/regulations.html#delays
- Easyjet's (hard to find) feedback form is here:
http://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/cfc.php?form=CS&p_sid=hDNsJy_h