I sold my house in November and asked for a final bill. The people who bought it had given them the wrong meter reading so I corrected it and was sent a bill for £650.
I rang up to query this and was told that the bill was issued for the incorrect reading. An action was raised and I was to get my new bill, which the call centre fellow said would be around £350.
I heard nothing until January, when I received a debt collectors letter for $650.
I have the money to pay the bill and was quite prepared to pay it until they said it was wrong.
I rang up and they said the bill had been actioned and there was a block on the account so not to worry, the new amount would be sent out soon.
Two weeks later another debt collection letter.
Rang BG again and was told that the difference in meter readings was on around £50, so I said I didnt care, all I was asking for was the correct bill and I would pay it.
The lady at BG said I could make an arrangement to pay! I was furious, I said I wanted to pay the full bill I just wanted the correct bill!
This morning I received a bill, for the wrong amount again! So I rang them up again and they said the bill was still being raised, but they couldnt even deal with me because it had gone to a debt collection agency.
I really want to pay this bill but I refuse to pay more than the bill is for, even if it is £50.
Am confused and annoyed now British Gas suck!