Hi folks, I too stumbled on this forum post whilst doing a Google search on Robinson Way and Co Ltd. I followed some the instructions in previous posts here and came accross something interesting about Robinson Way & Co Ltd that I would like to share with you all. I went to the OFT website and downloaded the "OFT Debt Collection Guidance notes", then started to read through them and noticed that under the "Unfair Business Practices" Section 2.2 "Examples of unfair practices" listing h. it states that they must not; "asking or instructing debtors to make contact on premium rate telephone numbers". Well at the top of all their letters in the header section they give only one phone number to contact them by. Well this is the only phone number on the letter and there by being the only means to contact them, which is making you call it. But the number starts with 0870 which is in fact a premium rate phone number. See: http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1086555604,78422,, Now to my point! This is actual proof that they are breaking the rules set out under their licence agreement with the OFT, meaning there are fair grounds for compliant and possible grounds for getting the cost of the calls back off them if you have phoned the number. Do you get my point If you want to complain about this you can fill in the OFT complaints form online here: Debt collection compliance review - complaint form Provided by analyst vbmenu_register("postmenu_229290", true); in his post above. I know I am and I will be seeking legal advice about claiming back my costs for calling R, W & Co Ltd too. Let me know your thoughts on this and if you have come across other rules that have been broken by R, W & Co Ltd. N.B. Remember the more complaints sent in about this Nasty little company the more chances there are of stopping them from bullying hundreds of other poor souls in to making unfair payments as well as ourselves. Happy Complaining