Victory, and an easy victory against Egg for my credit card. Claimed - £785.10 (including interest of £133.10) Received - £785.10!! Who says that claiming from Egg is hard??!! Sent preliminary letter on 25th April. received response on 1st May offering me £108. I sent LBA on 10th May saying I will accept partial offer but would be pressing on for the full amount. Received offer of full amount plus interest on 15th May. Really pleased! Cheers Chris

Thanks a lot for this. Somebody told me to send the letter straight off as they have responded but I thought I should wait for the 14 days to be up like you say. Do you think I definately need to do that? Regards Chris

I sent the preliminary letter for both mine and my wife's accounts (me claiming 572 plus interest, the wife 3425 plus interest) and Halifax have responded promptly with the letter saying that they will look at the cases within 4 weeks. I have been advised that I should ignore this and send the next letter. Do I need to even mention the letter we've received from Halifax in this letter or just send it? Appreciate any guidance on this. Terrified I'll do something wrong. Chris