Hello, what a fantastic helpful and friendly site this is and thanks to you all for posting so much information and support.
Before I ask for help, I 'd like to off a little help. I have just recieved my six years statements from LTSB, the correct address to write to is;-
Lloyds TSB plc, COPY STATEMENT UNIT, 10 SWALLOW ST. SWALLOW HOUSE. BIRMINGHAM, B1 ZLT... Tele. 0121 633 5476
When I called them to chase them up (previously having rang various departments!), the lady could tell me immediately when they recieved my letter and how far along they were with dealing with my request. My statements arrived on the 40th day exactly! The have a whole department dealing with this now!
As a new-member I have to admit to being a bit bogged down with so much information, so if anyone could give me some easy guidance tips, thank you in advance.
I have my six years statements for the two accounts I had with LTSB, I have high-lighted the relevant charges. Do I just send a letter to the Customer Serv Recovery Cen., with copies (or a summary) asking them to refund the amount?
I understand about being able to claim only the interest on the excess charges, although I cannot work this out as I cannot differentiate between the account overdraft interest and the excess charges interest, but I would be happy with what I've highlighted so far.
Thanks in advance, miss mind-boggled and well done to all those who have fought and won!