This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

have just been told off I think for not posting my own thread so apologies!!! i have received my letter from the now becoming infamous Phil Beaumont which is making me an offer of £420 against a claim of £2300. He has also sent me a document to sign stating I will accept that under no circumstances does this admit guilt on behalf of HSBC. Is this a standard letter? I am fully intent on now taking this trhough the courts however will this 'gesture of goodwill' go against me in the courts? and should I notify HSBC that this offer has not been accepted and I intend to take the matter forwrad?

I have received my letter today from Phil Beaumont with an offer of £420 which is nowhere near what the actual charges have been which is closer to £2500. He has also sent me a document to sign stating I will accept that this under no circumstances admits guilt on behalf of HSBC and that I will finish my claim there. I am fully intent on now taking this through the courts but does anyone know if the 'settlement of goodwill' will go against me in the courts? and should I now notify HSBC that this offer has not been accepted and I intend court action or just move the process forward?