This topic was closed on 08 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

The manageress was extremely rude and intimidating to me. I sought advice from trading standards who were brilliant and told me exactly what to write to them. They advised me not to enter in any verbal discussion. We saw it through to the end eventually putting a claim into the smalls claim court which went to the wire and at the last minute they withdrew, refunded the money owed to us, costs plus inconvenienc. I would suggest that you perservere, don't let them put you off you are right and will win in the end. s

Hi there the head office is in birmingham and you just have to keep on at them as they will give in eventually. you will win in the end

we have our dpa court hearing on thursday, does anyone know the outcome of the ic's visit or has anyone else been to court yet?

did you take the money and write a further letter? I am happy for you to quote me that i have been offered 110

Rob I have had aletter today form nr offering me £110 as full and final settlement but again no breakdown of why they charged us so much. What was your next move

We are in the same position as you and have just paid the £250 to the northern rock with a view to claiming it back through the correct channels. What did you decide to do in the end? ie take the money and run or carry on fighting. We have also had to pay a £25 option fee annually to pay by cheque and not direct debit and would like to challenge this, does anyone else have this problem. s

Seminole I have read through all of yours and Alanfromderbys threads and cannot find the answer to my query. basically my husband has recieved a court date for DPA refund of £30 and I wondered if either you or alan recieved a court date and if so did abbey turn up, pay the money or what. Please could someone let me know many thanks

am in a similar position to you am about to file the N1 claim re failure to comply with a DPA request. all the best to you. s

many thanks

Can someone let me know if i can use moneyclaim to submit claim for an order against abbey for failure to comply with dpa request or do i have to go to the local court s

well done you congrats you are a star

What!!! how did that happen? well done you